IT Support Engineer

IT Support Engineer

Austin, TX

SpyCloud is a pioneer in breach discovery. We strive to help businesses of all sizes mitigate data breaches by proactively alerting when employee or company assets have been compromised. We accomplish this through our early-warning breach detection service powered by a world-class team of intelligence analysts.

Our Corporate IT team is in search of an awesome IT Support Engineer who can help fulfill the mission of providing excellent support to our growing team.

Who You Are:

• You love to solve technical challenges
• You’re able to learn and adapt quickly
• You love working with and helping others
• You are a self-starter who loves to own things end-to-end
• You have a very positive attitude and proactive when you see a problem
• You have strong analytical, problem-solving, organizational, and planning skills
• You take initiative and to follow through on projects; the ability to work with little direction
• You’re able to prioritize and adjust your approach when new issues come in
• You’re able to work independently, or with other teams to resolve issues and identify opportunities for process improvements
• You are self-motivated and able to operate in a rapidly evolving environment while managing multiple demands
• You have excellent communications skills with an ability to interact with personnel at all levels

 

What You’ll Do:

• Responding to end-users support requests, on-site or via remote connection
• Troubleshooting hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing the impact of issues
• Providing operational support for the organization's information systems and peripheral equipment, such as laptops, mobile devices, printers, and A/V
• Responsible for the maintenance, configuration, and reliable operation of computer systems, and software while ensuring best in class security systems and best practices
• Identifying opportunities for automation and greater efficiency while leading the initiatives
• Maintain accurate Asset Management records
• Creating updating, and maintaining end-user facing knowledge-based articles
• Team up with our Security Team to raise the bar on our IT security posture

What You Bring:

• 3+ plus years experience in an IT support role
• 3+ plus years experience in troubleshooting Apple devices
• 2+ Experience with employee lifecycle processes, both hardware (asset recovery) and software (systems access)
• Experience using and managing ticketing system
• Experience with working 3rd party vendors
• Experience administering a wide range of SaaS Applications including, but not limited to, Slack, Zoom, Jira, Confluence, etc
• Experience in managing identity and access management tools such as Okta and Google Workspace
• Experience managing Mac devices using device management software (Jamf, Kandji, Intune, etc)

 

Nice to Have:

• Experience with Okta
• Experience with Jamf
• Experience with Ubiquiti

SpyCloud is not sponsoring visas at this time.

 

Benefits + Perks

As a mission-driven organization we are committed to working alongside individuals who are equally passionate about preventing cybercrime regardless of what department they are in or role they may have. Being led by our core values in all business decisions, we absolutely lean into being united on this front and in doing so we also look to ensure all SpyCloud employees have the support and benefits they need to stay focused on the mission. In addition to our engaging workspace in South Austin, flexible and remote-friendly work options, and competitive salary package, we also offer our employees a comprehensive benefits package that includes:

401(k)

Health, Vision and Dental Insurance

Generous PTO Plan

In-office meals provided

About SpyCloud:

SpyCloud is on a mission to disrupt the cycle of cybercrime. As the leader in Cybercrime Analytics, our solutions thwart cyberattacks that originate from the use of stolen data, including account takeover, ransomware, and online fraud. More than 550 customers and partners trust SpyCloud to protect users' identities, prevent targeted attacks, and unmask adversaries attempting to harm businesses and their customers.
To learn more and see insights on your company’s exposed data, visit http://spycloud.com.