IT Support Engineer (Hybrid)

<div class="content-intro"><p>At Appfire, we believe that great work happens when people get to choose how they work. After 20 years of creating software that empowers teams to break silos and collaborate seamlessly, we've learned that one size does not fit all. We’re a team of 800+ employees, working remotely across 28 countries. Our flagship products include: JXL, Comala Document Management, 7Pace Time Tracker, Jira Misc Workflow Extensions, and BigPicture.</p> <p>Here you can read some of our customer stories: <a class="owrQq" href="https://appfire.com/resources/resource-library/customer-stories" target="_blank">https://appfire.com/resources/resource-library/customer-stories</a></p></div><h2><strong>Job Purpose and Overview&nbsp;</strong></h2> <p>We are looking for a full-time IT Support Engineer. You will work with a team of highly skilled engineers to manage laptop support, infrastructure, and many corporate applications as part of our IT operations team. In this role, you will deal with support activities on multiple operating systems and a variety of technologies, including the administration of device management tools as well as security &amp; network devices. You will work with team members across the globe and provide key on-site services in our Warsaw office.</p> <p>You will be part of a corporate IT Support team that provides a wide variety of services to our employees, allowing you ample opportunity to gain valuable insight into the company as a whole, broaden your skills, and grow your career.</p> <h3><strong>IT Operations</strong></h3> <p>The IT Operations team plays a foundational role in Appfire's growth by building, maintaining, and supporting our IT enterprise systems and infrastructure. Comprised of the IT Support, and IT Infrastructure teams, the IT Operations department directly impacts all of Appfire's employees by helping them get a fast resolution to internal issues, and ensuring continuous scalability to support our rapidly growing company.</p> <h3><strong>What you will do:</strong></h3> <ul> <li>Provide occasional L2 ticket-based support for employees seeking access, reporting problems, etc. on internal server-based and cloud-based applications, ensuring they are resolved per published SLAs and escalated to L3 support resources if needed.</li> <li>Manage employee onboardings, laptops for their up-to-date OS, MDM, hard disk encryption &amp; antivirus installations, and troubleshooting issues</li> <li>Maintain Office Network infrastructure (wi-fi, access points &amp; chrome casts) and coordinate with ISP teams for resolutions</li> <li>Monitor applications and systems with the help of alerts and other monitoring tools to ensure overall health</li> &l