IT Support Engineer

IT Support Engineer

South Birmingham

Salary: Around £27,000, dependent on experience

Permanent, Full-Time

Are you an IT Support Engineer looking for your next opportunity?

Regional Recruitment are recruiting for an IT Support Engineer to join a growing and collaborative IT team based in South Birmingham. This is an excellent opportunity for someone with experience in 1st and 2nd Line IT Support who is looking to develop their technical skills within a varied and hands-on role.

Working as part of a small IT team, you will provide technical support to approximately 90 users across four office locations, troubleshooting hardware and software issues and helping to maintain the organisation's IT systems. You'll also have the opportunity to get involved in wider IT projects, application development and software integrations, with training and support provided.

What's on Offer:

Salary of around £27,000, dependent on experience

Permanent, full-time position

Opportunity to join a small and supportive IT team

Varied role with exposure to a range of IT systems and technologies

Training and development opportunities

Opportunity to develop programming, scripting and application support skills

Exposure to wider IT projects and system improvements

Opportunity to build on your technical experience and progress your career

Qualifications

Essential:

Previous experience in a 1st and 2nd Line IT Support role

Experience troubleshooting hardware and software issues

Good understanding of IT systems and business applications

Strong problem-solving and communication skills

Ability to manage multiple tasks and prioritise workloads effectively

Confident supporting users and liaising with external software providers

Full UK driving licence and access to own vehicle

Willingness to learn new technologies, systems and programming languages

Desirable:

Formal IT qualifications or relevant technical training

Experience working within a small IT team or business environment

Exposure to databases, programming or scripting

Familiarity with application development and software integrations

Experience supporting business management or case management systems

Previous experience delivering user training or preparing technical documentation

Roles & Responsibilities

Providing 1st and 2nd Line IT support to approximately 90 users across four office locations

Troubleshooting and resolving a range of hardware, software and system-related issues

Supporting the IT Network Manager with the day-to-day maintenance and operation of IT systems

Working alongside the IT Database Administrator to improve system functionality and user experience

Assisting with the maintenance and development of business applications

Supporting programming, scripting and application development as skills develop

Assisting with the integration of third-party software into existing systems

Liaising with external software providers to resolve technical issues and support system improvements

Providing training and guidance to new and existing users

Developing user training materials and technical documentation

Managing multiple IT tasks and projects, ensuring work is completed accurately and within agreed deadlines

Travelling to other office locations when required to provide technical support

Requirements

As an IT Support Engineer, you will be expected to be technically minded, adaptable and proactive, with a solid foundation in 1st and 2nd Line IT Support. You should be confident troubleshooting technical issues, supporting users and working collaboratively within a small team.

The successful candidate will be someone who enjoys problem-solving, is keen to learn new technologies and is comfortable taking on a variety of IT responsibilities. Previous programming or scripting experience is not essential, as training and development will be provided.

A full UK driving licence and access to your own vehicle are essential, as travel between office locations will be required.

About Regional Recruitment

This position is being advertised by Regional Recruitment Ltd, an award-winning independent recruitment agency established in 2008. We specialise in permanent, temporary, and contract opportunities across the Commercial, Construction, Industrial, Technology, and Engineering sectors.

If this IT Support Engineer role is right for you, click to apply below. Alternatively call Juliana in the Commercial Team for more information on (phone number removed).

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