IT Specialist

Responsibilities

Peraton is seeking a dedicated IT Specialist to join our dynamic and mission-focused team in support of the Department of Homeland Security (DHS), specifically the Transportation Security Administration (TSA) Freedom Center in Herndon, VA. This role is a key contributor to the 24/7 TSA Operations Center and will be responsible for delivering expert-level technical support, including installation, configuration, adaptation, and optimization of Peraton’s technical products and programs. If you are an experienced IT Specialist seeking to make a meaningful impact on national security and public safety, we invite you to apply and become part of a committed team that values excellence, service, and purpose.

Location: On-site position located in Herndon, VA. Schedule: This role requires shift work, including weekends and holidays.

Day to Day Work Responsibilities:

• Provides Tier I and Tier II support for inter-agency partners. (USSS, CBP, FAA, DoD, etc.)
• Performs Tier III problem resolution on the telephone with users, walks the user through a series of steps to determine problem and classify level, priority and nature of the problems and systems.
• Provides mailbox, distribution and mail enabled security groups creations.
• Provides Microsoft email account modifications for mailbox delegation permissions.
• Run Cat6 cable and termination, run multi-mode, single mode fiber.
• Rack and connect various types of routers, servers, security appliances etc.
• Provides AV support including VTC, video walls, utilizing Activu AV systems and integrated Creston/Extron solutions.
• Provides expertise for the resolution of technical problems, troubleshoots products and modifies products to customer requirements.
• Provides expert and second-tier technical support for the installation and repair of complex systems and outages.
• Reviews system and configurations to ensure successful implementation of services into production.
• Maintains system stability through advanced analytical techniques, timely resolution of incidents, and proactive maintenance to provide the maximum availability and optimal Mean Time to Repair.
• Partners with developers and engineers to reduce reoccurring incidents.
• Provides consultative assistance during off hours as needed.
• Assist in developing continuous process improvement for support tools, troubleshooting techniques. Collaborate and assist R&D in the testing and optimization of product support techniques and tools.
• Communicate to appropriate internal personnel of issues at a particular account.
• Determine the effectiveness of known solutions for the reported problem and apply these solutions as required.
• Determine the severity and complexity of a reported issue and if necessary, escalate to the appropriate specialist.
• Determine the troubleshooting work-flow and organize support priorities.
• Determine severity and complexity of a reported issue and escalate to the appropriate specialist.
• Provides training to customers.

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Qualifications

Basic Qualifications:

• Bachelor’s degree and 5 years’ experience or Associate’s degree and 7 years’ experience or HS diploma/equivalent and 9 years relevant experience.  
• Must possess an active Secret clearance and currently hold a DHS Entrance on Duty (EOD) clearance.
• Experience with desk-side IT support.
• Experience supporting a variety of IT technologies (Laptops, Mobile devices, etc.).
• Ability to install Cisco switches and complex fiber backbone interconnectivity.
• Knowledge and experience connecting/patching/repairing Cat6 & fiber infrastructure.
• Strong Active Directory Skills.
• Possesses a wide range of in-depth skills and knowledge in computer hardware and software as well as networking systems in use at customer sites.
• Experience working in a professional security environment and server rooms.
• M365 portal and MS Exchange experience.

Preferred Qualifications:

• Relevant DHS focused experience.
• Security+ Certification
• A+ Certification.
• Network+ Certification.
• Cisco & Microsoft Certifications.
• ITIL4 Certification.
• Audio Visual experience.
• Experience running and/or managing projects.
• Able to plan and prioritize team workload to ensure objectives are achieved on time.
• Experience balancing multiple tasks and prioritizing as required.
• Ability to contribute to a much larger team ensuring Mission Critical Facilities issues and customer requests are met in a timely fash