IT Solutions Management - Business Process Architect (Plan/Master Scheduling)

Key Responsibilities

As a Plan / Master Scheduling BPA (Business Process Architect), in the Demand Planning/Scheduling and Material Forecasting areas -

• Drive functional alignment between strategic goals and key business decisions regarding products and services; partners and suppliers; organization; capabilities; and key business and IT initiatives.

• Drive process standardization & business metrics within their process area Benchmark end-to-end best practice

• Resolve all process integration gaps and escalations Identify & mitigate risk w/ signed off plan

• Document process/value stream map including QMS documents Collaborate with IT/GIS on system solution

• Initiate and partner on integration test strategy, plan, and scripts Drive training content and documentation of enhancements 

• On-time sign-off of integrated solution BU Exec Mgt and BPO Exec Mgt. Support driving user acceptance of change Ensure and monitor the project planned scope, timeline, budget and quality are met.

Strong program management ability to lead various large crossfunctional programs. Ability to work independently and influence decisions at executive levels, and drive programs to completion

Skills Required:

• Strong Program Management
• Effective communication skills
• Self-starter, little management required, driven, ability to work well in a team environment extensively both upwards and downwards in the organization is essential.   Travel may be required while on project.  
• Leadership and driving decisions across the organization (downward, across, upward)
• Deep functional knowledge and solution development skills
• Cross functional knowledge § Strong project and matrixed management
• Business process mapping and redesign
• Dedication: 100% (across strategic and tactical responsibilities for program and project)

Negotiate with customers to design solutions to address complex cross functional needs. Identifies  BKM's for integrated solution design and standards; Keeps abreast of technologies in the market and preform technology evaluations, as required. Works with multiple vendors for high quality resources and competitiveness 

Perform and document software application configuration and/or coding,  prepare and execute testing (unit, integration, performance, acceptance) and data conversions using standard tools and following established processes and guidelines.  Supervises work of contract developers. Perform Quality assurance.

Monitors specific IT systems  or set of systems for availability and performance and reports anomalies through predefined process.  Participate in evaluation/recommendation of patches, point releases, major upgrades, and new systems.

Provides and/or oversees support services to GIS customers for specific IT service or set of services.  Adheres to service management processes and procedures to meet customer service level agreements and maintain customer satisfaction.  Completes root cause analysis of outages or incident trends (often working with managed services partner).  Recommends preventative actions 

Plan and manage projects to ensure effective and efficient execution in line with established processes and guidelines and guardrails of scope, timeline, budget and quality

Mentors and trains team members in product  functionality, development and testing  guidelines, tools, and methodologies 

Functional Knowledge

• Demonstrates depth and/or breadth of expertise in own specialized discipline or field 

Business Expertise

• Interprets internal/external business challenges and recommends best practices to improve products, processes or services

Leadership

• May lead functional teams or projects with moderate resource requirements, risk, and/or complexity 

Problem Solving

• Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify innovative solutions

Impact

• Impacts the achievement of customer, operational, project or service objectives; work is guided by functional policies

Interpersonal Skills

• Communicates difficult concepts an