IT Software Technician

General Statement of Job

The IT Software Technician takes a lead in the installation, configuration, and backing up of data, communication equipment while ensuring the compliance and verification processes for the institution’s systems, devices, and clients. This includes reviewing an array of services and processes to identify potential opportunities to streamline those tasks to increase efficiency, compliance, and consistency across the organization. This position utilizes tools and department procedures to automate and streamline various IT processes, including patch management for all university-wide PCs, devices, servers, and systems. After-hours support will occasionally be required. On call support may be required.

Specific Duties and Responsibilities

Essential Duties:

• Works to improve critical processes to prevent outages.
• Performs network device backups and procedures.
• Maintain aspects of Automation services and systems utilized across the institution.
• Use problem solving methods combined with university resources to facilitate operations.
• Identify opportunities for automation and standardization of processes using IT resources.
• Coordinate with other business units to understand where automation options are appropriate.
• Propose and implement (as approved) a systematic approach to updating and maintaining components as required for institution systems.
• Streamline Help Desk ticketing and service management to promote efficiency and consistency.
• Diagnose and remediate failures in the compliance of automated deployments and tasks.
• Provide support and maintain university IT assets across campus throughout their lifecycle.
• Collaborate and assist with the development and implementation of configuration baselines for IT assets.
• Manage the deployment of applications, patches, and operating systems throughout their lifecycle across the university.
• Develop and implement new methods of automating tasks to improve the processes used by the institution.
• Ensure that applications, drivers, and operating system deployments are updated and available for all users and systems.
• Monitor and report on the detailed health and compliance of IT assets.
• Administrate client and deployment compliance rates to ensure the overall health of the university’s systems.
• Prepare documentation for various organizational processes as needed.
• Provides and protects confidential information to verified customers.
• Provides excellent customer service to members of campus and community.
• Perform updates/upgrades that regularly require working outside of normal business hours.
• Employee may perform special projects and other related duties as required to meet the ongoing needs of the institution.

Education, Experience, and Licenses

Two plus years of related IT experience and/or training; or an equivalent combination