IT Site Support Specialist

Overview

We're seeking a customer-focused IT Site Support Specialist to join a growing IT team. This role is ideal for someone who enjoys troubleshooting technical issues, providing exceptional customer service, and expanding their technical knowledge in a hands-on environment.

This position offers a blend of Level 1 and Level 2 support, with the majority of the day focused on resolving user tickets and providing technical assistance. You'll also have opportunities to participate in IT projects, gain exposure to new technologies, and grow your career within the organization.

Responsibilities

• Provide first and second-level technical support for end users.
• Troubleshoot and resolve hardware, software, and operating system issues.
• Handle password resets, account access requests, and permission-related support.
• Support printers, network-connected devices, and other end-user equipment.
• Manage and resolve tickets through the organization's service management platform.
• Document issues, troubleshooting steps, and resolutions accurately.
• Assist with desktop setup, maintenance, and user support activities.
• Participate in IT projects and technology initiatives as assigned.
• Deliver professional and responsive customer service to employees at all levels of the organization.
• Stay current on new technologies, systems, and support procedures through ongoing training.

Required Qualifications

• Experience providing Help Desk, Service Desk, or Technical Support in a professional environment.
• Strong troubleshooting skills across hardware, software, and Windows operating systems.
• Experience supporting Active Directory user accounts and permissions.
• Excellent customer service and communication skills.
• Ability to multitask, prioritize workload, and work effectively in a fast-paced environment.
• Comfortable supporting both technical and non-technical users.

Preferred Qualifications

• Experience with Office 365 administration and user support.
• Experience using ticketing systems such as ServiceNow.
• Knowledge of PC deployment, hardware repairs, and desktop support best practices.
• Exposure to networking concepts and troubleshooting.
• Experience supporting enterprise IT environments.

What We're Looking For

We're looking for someone who is confident in their technical abilities, enjoys helping others, and communicates effectively with everyone from end users to leadership teams. The ideal candidate is curious, eager to learn, and comfortable being a "jack-of-all-trades" who can adapt to a variety of support challenges.

This is a great opportunity for an IT professional looking to build their technical skill set, gain project experience, and grow within a supportive team environment.

This is a Contract to Hire position based out of Little Chute, WI.

The pay range for this position is $20.00 - $35.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Little Chute,WI.

This position is anticipated to close on Aug 28, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

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