IT Service Manager, Assistant Vice President

About CLS:

CLS is the trusted party at the centre of the global FX ecosystem.  Utilized by thousands of counterparties, CLS makes FX safer, smoother and more cost effective.  Trillions of dollars’ worth of currency flows through our systems each day. 

Created by the market for the market, our unrivalled global settlement infrastructure reduces systemic risk and provides standardization for participants in many of the world’s most actively traded currencies.  We deliver huge efficiencies and savings for our clients: in fact, our approach to multilateral netting shrinks funding requirements by over 96% on average, so clients can put their capital and resources to better use.

CLS products are designed to enable clients to manage risk most effectively across the full FX lifecycle – whether through more efficient processing tools or market intelligence derived from the largest single source of FX executed data available to the market.

Our ambition to make a positive difference starts with our people.  Our values – Protect, Improve, Grow – underpin everything that we do at CLS and define and shape a supportive and inclusive working environment in which everyone is encouraged to be open and forward-thinking.

Job information:

• Functional title - IT Service Manager
• Department - Infrastructure
• Corporate level - Assistant Vice President
• Report to - Vice President, Infrastructure Service Management
• Location - Iselin, NJ hybrid
• Expected full-time salary range between $ 125,000 - 135,000 + variable compensation + 401(k) match + benefits.
  • Note: Disclosure as required by NJ Pay Transparency Law of the expected salary compensation range for this role.

 

What you will be doing:

• Take responsibility for standard processes across the stages of the ITIL lifecycle which provide effective governance for the IT services
• Engage across the Technology organization to ensure all teams drive appropriate support for live and test services
• Perform direct vendor management for key managed service providers, tracking performance against SLAs and delivery
• Develop an interlock process for CLS resilient service
• Chair meetings to coordinate testing activities on the service
• Coordinate multiple activities across the change schedule
• Evaluate service changes across multiple services to synchronize activities
• Provide Service Management oversight for new business services supporting the CLS Corporate strategy
• Participate in project working groups to ensure delivery into service readiness
• Drive the Service Acceptance process in support of the delivery of changes into live service in collaboration with the Project Framework
• Provide input and support for audit and regulatory engagements
• Provide 24/7 on-call escalation cover on a rotational shift basis
• Perform Critical Incident chair role, managing vendors and teams in the event of major incidents
• Provide clear detailed updates to senior stakeholders during major incidents
• Ensure compliance with SLAs and OLAs to drive efficiency within the organization and overall performance of the service
• Develop, collate and produce metrics that measure service performance and provide management reports

 

What we’re looking for:

• Prior IT Service Management experience across business-critical Production services to the Financial Services industry
• Experience of managing a highly resilient / high availability IT infrastructure / capability
• Experience of defining, promoting and maintaining ITIL Service Management processes
• Ability to collaborate highly effectively across Technological functions and multiple business areas
• Ability to comprehend complex technical issues and provide a business overview to support customer understanding of issues and resolution
• Proven track record in managing the recovery of complex technical issues
• Experience of providing education to technical users for ITIL process execution
• Experience of managing Vendors and Strategic Partners
• Experience in creating and updating process documentation
• Experience in performing a technical role in a mixed/automated operating system environment
• Knowledge of Banking Systems including SWIFT and related messaging standards
• Strong oral and written communication skills

 

Professional qualifications / certifications

• ITIL certification
• Bachelor’s degree or equivalent

Our commitment to employees:

At CLS, we celebrate diversity and consider this to be one of our strongest assets. We are committed to fostering an enviro