IT Service Desk Intern

ABOUT THE TEPA COMPANIES

The Tepa Companies are wholly owned subsidiaries of the Paskenta Band of Nomlaki Indians. They deliver comprehensive and sustainable solutions to federal, state, local and private-sector clients throughout the United States. The tribally owned companies work independently and collaboratively to provide wide-ranging construction, engineering, environmental, industrial, staffing and technology services. Established in 2005, the Tepa Companies employ people in offices across the United States, including California, Colorado, Florida, Georgia, Missouri, and Texas.

When you join Tepa Companies, you have the opportunity to expand your entrepreneurial skill set while growing professionally alongside the best in the industry. You will have the opportunity to impact your team, the organization as a whole and subsequently, our Tribe.

We seek out top talent to provide the best services for our clients. We focus on being a responsible company for our employees and their families by creating a culture that reflects our core values and offering competitive pay and benefits packages. Tepa Companies is an equal opportunity employer and encourages diversity in the workforce.

ABOUT THE JOB

The IT Service Desk Intern will assist the Senior Service Desk Analyst in resolving up to high level end-user and management issues.  This role is a single point of resolution for local support, remote and field users in a growing company.  This role is very visible within the company and will have the opportunity for a positive impact on the organization. This internship is a paid opportunity for a duration of 10-12 weeks. The work schedule will be approximately 40 hours a week dependent on workload and your school schedule.

Job Responsibilities Include: 

• Collaborates with team members on troubleshooting.
• Under supervision responds to and follows up with service desk tickets from Ivanti via phone, email, chat, and in person. 
• Assists with investigations and implementation of solutions to technical issues for end-users and collaborate with co-workers on the IT team for help.
• Assists with technical support for Microsoft, Adobe, and other business applications. 
• Installs, documents, and troubleshoots desktop software for production staff under supervision.
• Shadows and assists the Senior Service Desk Analyst on problem management.
• Works closely with the IT Asset Managment Team to assist asset tracking with employee/contractor moves, adds, and changes. 
• Customer focused to our internal and external clients. 
• Works with a sense of urgency.
• Good communication skills both written and oral.
• Other duties as assigned.

WHAT WE’RE LOOKING FOR

• Pursuing a bachelor’s degree in information technology, computer science or another related field from accredited program.
• Applicant must be within two years of completing degree.
• Desktop troubleshooting a plus
• Microsoft Applications