IT & Security Operations Specialist

Who We Are
At Firestorm, we’re on a mission to revolutionize how defense solutions are designed and delivered. Our goal is to empower U.S. ally nations to effectively deter aggressors — regardless of their defense budget — through innovative, cost-efficient technologies. We call this vision “democratized deterrence.” As a VC-backed company at the intersection of defense and Silicon Valley, we’re pioneering the development of mission-adaptable aerial vehicles that put power back into the hands of operators. By prioritizing operator effectiveness, we’re pioneering a new era of aerial vehicle design. We aim to upend the traditional defense procurement model by delivering world-class capabilities at a fraction of the usual cost. Join us at Firestorm as we redefine defense procurement, making cutting-edge technology accessible to all at a fraction of the cost. About the Role Firestorm Labs is seeking a skilled and motivated IT & Security Operations Specialist to join our team in San Diego. This is a highly impactful, hands-on role supporting both our internal technology and operational needs, alongside broader security initiatives. You’ll be responsible for delivering outstanding end-user support while managing and improving the systems, tools and platforms, that support the business.
The individual filling this role will serve as a go-to resource for both IT support and security operations, ensuring smooth day-to-day technical experiences for our employees, while proactively supporting the organization’s broader cybersecurity goals. This role partners closely with our Information Systems Security Manager (ISSM), DevOps and other key stakeholders to support a secure, scalable IT environment. You'll contribute to both daily operations and long-term improvements across our Microsoft Government environment, network infrastructure, and device management systems. If you are excited about solving technical challenges, thrive in a fast-paced environment and are passionate about IT and cybersecurity, this is a great opportunity to grow and make a meaningful impact. What You'll Do

• Administer and troubleshoot Microsoft Azure Government GCC High, including Entra ID, Intune, Sentinel, and Defender
• Manage user accounts, permissions, and system access in Active Directory and related platforms
• Troubleshoot hardware and software issues across Windows, MacOS, and Linux environments
• Provision and configure laptops, tablets, and phones, including software installation and onboarding
• Provide first-line technical support to onsite and remote employees
• Monitor and respond to alerts in Microsoft Defender and Sentinel portals to identify deficiencies and vulnerabilities, while working with our ISSM to develop corrective actions, and remediation plans
• Support POA&M remediation efforts in collaboration with the ISSM
• Implement and maintain endpoint security, patching, and Intune policies
• Troubleshoot connectivity issues including VPN, DNS, VLANs, and DHCP
• Collaborate with DevOps and Information Security teams to improve systems and ensure secure IT operations
• Administer and support collaboration platforms including Microsoft 365, Confluence, Jira, and engineering tools
• Maintain and support cloud environments including Office 365 and Microsoft Azure
• Maintain accurate records of IT assets, licenses, and configurations
• Assist in the creation and maintenance of user documentation, as well as as internal knowledge base articles, on Jira and SharePoint.
• Assist with security assessments for vetting new tools or services
• Collaborate with vendors on hardware purchases
• Participate in ongoing improvement of IT and security processes and documentation
• Support local network monitoring, assist with upgrades and routine maintenance, and interface with our Cybersecurity TPA.
• Support and uphold compliance requirements such as NIST, SOC2, HIPAA, etc.

Minimum Qualifications 

• Bachelor’s degree in Computer Science or a related field.
• Minimum 5 years of experience in an IT support role, with hands-on experience in systems administration.
• At least 2 years of experience using Microsoft Entra ID in cloud-only environments, including setting up user accounts, groups, troubleshooting access issues, lockouts, etc.
• U.S. Citizenship required due to ITAR regulations & the ability to obtain and maintain a Department of Defense (DoD) security clearance
• Adept at managing Microsoft Azure Government GCC High environments (i.e. Entra ID, Intune, Sentinel, Defender)
• Strong understanding and hands-on experience with Active Directory (including user/group management, policies, and permissions)
• Prof