IT Project Manager

Description

Why clients love us:  

We are laser focused on delivering quality and excellence to our clients for their technology modernization needs, business and technology strategy, and cloud transformation initiatives. We are a nationally recognized Microsoft Partner of the Year and the largest, leading IT service provider headquartered in San Diego. As a Top 1% Microsoft Cloud Solution Provider, with engineers that individually hold over 38 Microsoft certifications, our clients trust us because we are the experts!  

 The value you bring:  

As members of the Professional Services team, Project Managers work with clients, internal engineers, and our sales team to ensure that projects are delivered as scoped, on time, and at/under budget. They work to ensure a smooth project experience for all involved parties and are responsible for the following essential duties and responsibilities: 

 What you’ll do:  

• Manages client-facing projects that span the technology infrastructure spectrum and include application support and integration; migrations; hardware/software procurement; asset/licensing management; upgrades and implementations. 
• Oversees the full project cycle, from resourcing to client communications, to change orders and close-out, coordinating with clients points of contact and Managed Solution engineering/sales resources to ensure projects are delivered satisfactorily and in accordance with contracted work.
• Utilizes ticketing/scheduling systems to assign resources and build project plan documents in accordance with best practice and company standards.
• Leverages outstanding interpersonal communication skills to build relationships with internal staff and points of contact at the client site, including IT staff and members of upper management/C-suite teams
• Manages project cadence meetings, including kick-off calls, and acts as a main point of communication for clients during project work. Ensures project meetings have an effective agenda and the appropriate attendees. Writes and delivers timely and accurate meeting notes and schedules appropriate follow-up actions to facilitate project progress.
• Determines and enforces project scope based on the executed statement of work. Identifies and escalates project risks related to resources, scope issues, implementation, and budget, working across departments and with the client to ensure resolution. • Manages project change order processes as necessary to obtain client authorization for changes in project scope and/or budget. Delivers updated contract documents using contract management tool, in coordination with management/sales, as needed.
• Utilizes strong writing skills to build and deliver end user documentation and other written communications related to the project.
• Delivers project retrospective and close-out activities including the documentation of lessons learned, client testimonials, etc. May help detail client work and feedback as appropriate in public-facing blogs or other written communiques.
• Works with the Managed Solution sales team to identify additional opportunities to deliver services to provide value to the client.
• Responsible for successful management of internal projects related to operational efficiency improvement and change management.
• Other related duties as assigned. 
• Maintains compliance with all company/client policies, including security policies and those related to client confidentiality.

Requirements

 What makes you a fit:  

• Bachelor’s degree plus 3-5 years of Project Management experience, preferably within the IT services industry. 1+ years of experience managing client projects at a consulting firm/systems integrator/MSP required. Equivalent combinations of experience and education will be considered.
• PMP, SCRUM/Agile, and/or ITIL certifications strongly preferred.
• Highly effective organization and time management with ability to deliver projects on time, at or under budget.
• Demonstrated excellence in customer service with the ability to work/communicate with a broad range of individuals. 
• Exceptional (English) writing skills along with strong verbal and interpersonal skills are required.
• Demonstrated ability to lead effective presentations to a broad range of business professionals, including C-level executives and technical managers
• Demonstrated ability to effectively lead a project team: delegating tasks, ensuring completion, scheduling meetings and deadlines; etc.
• Demonstrated ability to communicate processes and information effectively, including the ability to inspire others to meet objectives and perform assigned tasks.
• Demonstrated adap