IT Product Manager - SVP

About Citi:

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services

Citi’s Functions Technology is responsible for delivering Technology solutions to Citi's Functions organizations.  Functions Technology mission is to optimize Citi's Technology environment by delivering world class applications, driving standardization of the production environment, reducing complexity, optimizing management of systems supporting global functions such as Compliance, Controls, Internal Audit and Risk, and introducing innovative technologies that provide new business capabilities, reduce the technology total cost of ownership, and create a competitive advantage for Citi.

Job Overview:

The Product Manager is responsible to drive the product vision, capability roadmap, and value.  Product Managers develop the ‘why’ behind the product and are the champions for delivery of value to the customer. Product Managers make strategic decisions for the final product empowering the Product Owners and Development Teams to determine ‘how’. The Product Manager is empowered to make the product decision and need to be available for the team to clarify the requirements. The Product Manager will deploy new products, maintain and enhance existing products, drive awareness and usage, and measure the product performance ensuring positive user experiences.

Key Responsibilities:

• Drive the product inception process for new products, services and upgrades by preparing the business case feasibility study, collaborating with key stakeholders to develop the communication strategy and roll-out approach, detailing the product offering, and preparing the product financials

• Own the product / value stream vision which will be the north star for driving strategic outcomes for the Agile Release Train and Scrum Teams

• Lead the product functional design process and create the product (Capability and Feature) roadmap based on an intimate knowledge of the users and technology 

• Create enhancement opportunities by reviewing existing metrics, analyzing trends and performance dashboards; strive for continuous improvement in product service level targets and offerings

• Work in an agile environment by continuously reviewing the business needs, refining priorities, outlining milestones and deliverables, and identifying opportunities and risks 

• Create features and functionalities which enable achieving business goals by collaborating with stakeholders across Citi (Business Leaders, Risk, Compliance as examples)

• Create and own the Agile Release Training (Capability and Feature) backlog prioritizing features which enable maximizing the business value 

• Facilitate Agile Release Train backlog decomposition sessions with Senior Technology Leaders, architecture and other key stakeholders to clearly define requirements from a user perspective, inclusive of acceptance criteria breaking down large capabilities and features for the Product Owners and Scrum Team

• Track and report product performance post-launch to evaluate / request future investment 

• Create strong feedback loops by leading the agile events seeking continuous feedback from stakeholders and incorporate in the backlog to achieve the desired outcomes 

• Develop the culture of using OKRs to ensure the Scrum Teams align on the purpose of the work and cascade feedback related to risk and dependencies 

• Participate in Agile Release Train and Scrum events representing the Product, and alignment with the Product Manager vision

• Inspire the team to deliver upon the goals

• Track the delivery of strategic global and regional product programs and decommissioning of