IT OPERATIONS SPECIALIST - (TECHNICAL MANAGER III)

Job Requisition ID: 49733 - 25-00107
Closing Date: 09/24/2025
​Agency: Department of Transportation
Class Title: TECHNICAL MANAGER III - PW413 
Salary: Anticipated Starting Salary $5,055 monthly; Full Range: $5,055 - $8,800 monthly
Job Type: Salaried
Category: Full Time 
County: Sangamon
Number of Vacancies: 2
Bargaining Unit Code:  NR916 Pro-Tech Teamsters

 

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

 

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

 

 

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

 

Position Overview:

This position is accountable for assisting the Regional Information Technology Manager, Central Office, Bureau of Information Processing (BIP) section and unit managers with day-to-day operational duties. The incumbent is responsible for supporting a robust portfolio of Information Technology (IT) applications, performing approved software installations, troubleshooting software and hardware related information technology (IT) issues, supporting users in a network environment, troubleshooting IT needs for executive staff, networking with district IT staff located throughout the state, and assisting with lifecycle replacement for all IT assets. The incumbent is also responsible for utilizing the ServiceNow (SNOW) system for inventory management and submittal of service requests and/or incident tickets. The incumbent serves as the liaison between department IT staff and Department of Innovation and Technology (DoIT) staff and supports agency staff in compliance with DoIT requirements and the Chief Information Officer’s (CIO) strategic plan.

Essential Functions

• Assists the Regional Information Technology Manager (RITM), Central Office, Bureau of Information
  Processing (BIP) section and unit managers with day-to-day operational duties.
• Assists with supporting a robust portfolio of Information Technology (IT) applications, troubleshooting
  IT issues, and providing hardware and software support to technology users in a network environment.
• Assists with coordination of IT initiatives with district IT staff throughout the department.
• Assists with lifecycle replacement for all IT assets, multi-functional printer issues, and IT inventory
  management.
• Works with each of the department bureaus to monitor IT permissions and security.
• Provides basic smartphone, PC, laptop, and tablet upgrades and/or configuration services.
• Resolves IT support requests and submits ServiceNow (SNOW) tickets when applicable.
• Serves as a liaison between the department and DoIT staff.
• Performs all duties in compliance with departmental safety rules. Performs all duties in a manner
  conducive to the fair and equitable treatment of all employees.
• Performs other duties as assigned.

Minimum Qualifications

• Completion of a bachelor’s degree majoring in computer science or information technology OR Completion of two years of college PLUS two years of experienc