IT Operations Manager

<p>Octane is unlocking the power of financial products for merchants and consumers. Our cutting-edge technology and innovative financial products empower businesses with more control and flexibility, enabling them to deliver seamless digital experiences, drive customer loyalty, and build long-term value.&nbsp;&nbsp;</p> <p>Octane supports merchants throughout the sales cycle: connecting dealerships with high-intent buyers, driving transparent, fast, and easy closings with award-winning technology, and providing on-going customer care with superior loan servicing.</p> <p>Founded in 2014, Octane supports over 60 OEM partner brands and over 4,000 dealer partners, and has a team of over 600. Visit<a href="http://www.octane.co"> www.octane.co</a>.</p> <hr> <p>We are seeking an IT Operations Manager to design, secure, and manage our cloud-first enterprise technologies and network infrastructure. In this role, you will manage junior engineers, lead cross-functional IT and Infrastructure projects, and optimize lifecycle management for a nationwide remote workforce. You will oversee the IT Service Desk, enhance platform observability, and participate in an after-hours on-call rotation to ensure system availability. The ideal candidate has extensive platform experience and a strong background in identity management, SASE, and MDM solutions.</p> <p>This role is hybrid in our Irving office.&nbsp;</p> <hr> <p><strong>Responsibilities:&nbsp;</strong></p> <ul> <li>Serve as a technical project lead, performing architectural reviews and mentoring junior IT Operations Engineers across the organization.</li> <li>Design and integrate cloud-first enterprise platforms, including Okta IdP, SASE, EDR, and MDM systems.</li> <li>Oversee operating procedures, training, and device provisioning for employee joiners, movers, and leavers across a nationwide remote workforce.</li> <li>Administer, monitor, and support the IT Service Desk (ITSM) alongside corporate email, file sharing, and video conferencing tools.</li> <li>Plan, budget, and track the mobile workstation fleet throughout its entire lifecycle, including refreshes, decommissioning, and secure destruction.</li> <li>Design, configure, and manage cloud, on-premises, and SaaS network environments while enhancing observability and system telemetry.</li> <li>Drive security and compliance process improvements, resolve system outages, and participate in the after-hours on-call rotation.</li> <li>Collaborate cross-functionally with business and engineering leaders to deliver technical presentations, best practices, and documentation.</li> </ul> <hr> <p><strong>Requirements:</strong></p> <ul> <li>Bachelor’s degree in MIS, Telecommunications, Compu