IT Operations Analyst

Job Posting Title

IT Operations Analyst

Agency

090 OFFICE OF MANAGEMENT AND ENTERPRISE SERV

Supervisory Organization

IS-Operations

Job Posting End Date (Continuous if Blank)

September 25, 2024

Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank)

Full/Part-Time

Full time

Job Type

Regular

Compensation

Job Description

Job Description

As an IT Operations Analyst with OMES you will enjoy:

• Generous leave including 15 days of vacation, 15 days of sick leave and 11 paid holidays annually.
• A comprehensive Benefit Package with a generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents.

Job Details

• Full-time 40-hour work weeks
• Working hours are 3:30pm – 12:30am
• Support the Information Services Division.
• Salary is based on education and experience.

Responsibilities

• Monitor dashboard pages, Teams channels, email for down devices and incidents
• Create, update, and close tickets as needed to support the incident process
• Work with Service Desk and other Infrastructure groups to provide timely resolution to incidents in a collaborative manner
• Fulfill requests while providing quality, timely and courteous customer support
• Research and recommend changes and enhancements to current monitoring system(s)
• Create, update, and maintain documentation related to monitoring processes, updates, changes, and daily operations
• Communicate effectively with all levels of the organization
• Participate in daily status and change management meetings
• Provide after-hours support as necessary
• Participate as a team member

Physical Demands and Work Environment

This position works in a comfortable office setting with a computer for a large percentage of the work day. The noise level in the work environment is usually mild. This position may require standing, bending, crouching, pushing, pulling, lifting, moving and carrying up to 25/50 pounds and climbing ladders/stairs. Occasional travel may be required.

Minimum Qualifications

• 60 semester hours toward an information technology degree or an equivalent combination of education and experience, substituting one year of experience in a related field for each year of the required education.

Preference will be given to candidates who possess

• Knowledge of Monitoring processes
• Skills in Observation and Troubleshooting
• Ability to effectively communicate and document

About OMES

The Office of Management and Enterprise Services provides excellent service, expert guidance and continuous improvement in support of our partners’ goals. We are a highly qualified workforce committed to serve those who serve Oklahomans and make government run in the most efficient, innovative manner possible.

OMES is an Equal Opportunity Employer. Reasonable accommodation to individuals with disabilities may be provided upon request.

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.