IT Manager – Systems Engineering

This position leads a team of systems engineers, overseeing the strategic planning, implementation, and continuous improvement of key IT systems, including reporting, integrations, and technical configurations. The IT Manager provides technical leadership and guidance, driving the delivery of high-impact solutions that support organizational goals. This role requires collaboration with cross-functional teams and serves as a technical subject matter expert, advising on system architecture and best practices.

This position reports to the IT Director, HCM Cloud & Timekeeping and leads IT System Engineers and IT Senior System Engineers.

Experience is Everything;

At LCS, experience is everything. We provide you the opportunity to use your talents in a progressive, growing organization that makes a positive difference in the lives of the seniors we serve. If you are seeking an organization that gives back, you’ll love working here. Our principles and hospitality promises define our company culture. LCS employees can be found participating in volunteer activities, getting involved in our committees or collaborating with team members in our innovative work space. You’ll find several opportunities to grow as a professional, serve the community, and enhance the lives of the seniors. 

The Role: 

• Lead the development and execution of a strategic roadmap development for reporting and integration platforms, aligning with business objectives and driving innovation in back-end processes.
• Oversee the configuration, customization, and integration of LCS business systems, delivering solutions that enhance functionality and improve key metrics (e.g., efficiency, user experience).
• Serve as the subject matter expert for system integrations, create, configure, maintain, and monitor files. Troubleshoot and resolve issues as they arise. 
• Provide technical guidance and support to cross-functional teams and stakeholders on system capabilities, best practices, and industry trends. Check team’s work for accuracy.
• Partner with System Owners to help lead the implementation of system upgrades, patches, and enhancements, including planning, testing, and deployment activities, to ensure the stability and reliability of the platform.
• Work with IT functional leads and business partners to gather and analyze requirements, translating them into technical solutions that optimize processes and workflows.
• Manage and coordinate project activities, including planning, execution, and stakeholder communication, for projects impacting the user base and aligning with strategic initiatives.
• Develop and maintain system documentation, including technical specifications and configuration guides, to support knowledge transfer and ensure system integrity.
• Mentor and coach junior members of the IT team, providing guidance, support, and knowledge sharing opportunities to foster their professional growth and development.
• Stay informed about emerging technologies, industry best practices, and system updates to recommend and implement innovative solutions and enhancements.
• As needed, analyze and resolve the most complex tickets escalated by the team. 
• Responsible for the effective management and leadership of a team. This includes, but is not limited to: hiring, training, coaching, evaluating and managing performance, allocating compensation, effectively handling employee relations issues, managing terminations. 
• Drive initiatives to automate routine systems management tasks such as provisioning, monitoring, and backups, reducing manual interventions and lowering the risk of human error.
• Responsible for the effective management and leadership of a team. This includes, but is not limited to: hiring, training, coaching, evaluating and managing performance, allocating compensation, effectively handling employee relations issues, managing terminations. 
• Perform other duties as assigned.

Required qualifications:

• Bachelor's degree in Information Technology, Computer Science, or related field preferred, or equivalent experience.
• 8+ years of related experience required, (direct business systems experience preferred).
• Minimum 2 years of experience leading a technical team.
• Demonstrated experience in leading a team responsible for designing and implementing system integrations, ensuring seamless connectivity between various platforms and systems.
• Advanced knowledge of SQL to understand tables and information to help with configuration.
• Advanced analytical skills with the ability to critically evaluate and interpret complex technical documents and specifications. 
• Must be able to participate in architecture and product discussions with engineers, c