It Manager

Head of IT

Location: Milton Keynes, Buckinghamshire (Hybrid - 4 days on-site, 1 day WFH)
Salary: £60,000 - £70,000 + Benefits

About Us

A fantastic opportunity has arisen for an experienced Head of IT / IT Manager to join a well-established multi-site retail business and take ownership of its day-to-day technology function.

Reporting directly to the IT Director, you'll lead a small internal team, manage key technology suppliers and play a pivotal role in supporting stores, head office and warehouse operations. This is a hands-on leadership role with genuine autonomy and influence across the business.

The Role

* Lead and develop the IT team.

* Manage day-to-day IT operations and service delivery.

* Support and optimise Microsoft Dynamics 365 Business Central.

* Oversee infrastructure, networks, security and business-critical applications.

* Manage third-party suppliers and technology partners.

* Drive continuous improvement across IT systems and processes.

* Support stores, head office and operational stakeholders.

* Contribute to the wider technology roadmap and future initiatives.

What We're Looking For

* Previous experience as a Head of IT, IT Manager, IT Operations Manager or similar.

* Experience within retail, hospitality, leisure, distribution or another multi-site environment.

* Knowledge of Microsoft Dynamics 365 Business Central, NAV or similar ERP platforms.

* Strong leadership experience with a track record of developing teams.

* Experience managing suppliers, service providers and technology partners.

* Sound understanding of IT operations, infrastructure and service delivery.

* Strong stakeholder management and communication skills.

Desirable Experience

* Microsoft 365 administration and optimisation.

* EPOS, stock management or retail systems.

* Ecommerce environments.

* Cyber security and business continuity.

* Process improvement and automation initiatives.

Why Join?

* Genuine ownership of the IT function.

* High-profile role within a growing retail business.

* Direct exposure to senior leadership.

* Opportunity to shape technology strategy and operations.

* Fast-moving environment where decisions can be made quickly.

* Hybrid working and excellent long-term career prospects.

If you're an experienced IT leader looking for a role where you can make a tangible impact, we'd love to hear from you