IT Lead

About Us

Be part of an exciting, well-funded startup changing the world of retail and beyond. RADAR’s mission is to revolutionize customer experience in retail through precise identification of inventory in the stores and distribution centers, completely transforming the in-store experience for employees and customers alike. RADAR's proprietary hardware and software platform combines RFID, Computer Vision and AI to provide hyper-precise, real-time location of every product and person in physical stores. This unprecedented capability enables some of the world’s top retailers to automate in-store inventory management, analytics, and checkout...and this is just the beginning of what we hope to accomplish together.

About The Job

As the IT Lead/Manager at RADAR, you will oversee the entire IT function, including infrastructure management, security, support, and strategy. You will serve as the go-to resource for all technology-related matters and be responsible for SOC compliance and other critical security frameworks. This role is both strategic and hands-on, requiring a balance of vision, expertise, and execution.

Responsibilities:

IT Strategy & Roadmap

• Develop and implement an IT roadmap aligned with RADAR’s business objectives.
• Identify and lead technology-driven initiatives to support growth and innovation.
• Provide technical recommendations and insights to leadership teams.

Infrastructure Management

• Oversee company-wide networks, servers, and cloud environments to ensure high availability, scalability, and performance.
• Implement best practices for system maintenance, monitoring, and incident response.
• Coordinate with external vendors, contractors, or managed service providers as needed.

Security & Compliance

• Establish and enforce robust security protocols, policies, and controls.
• Drive and maintain SOC compliance initiatives, including SOC 2 audits, documentation, and ongoing adherence to relevant controls.
• Conduct regular risk assessments, vulnerability scans, and penetration tests to ensure compliance with industry standards.
• Respond to and resolve any security breaches or incidents.

Vendor & Budget Management

• Manage relationships with third-party vendors for hardware, software, and services.
• Develop, track, and manage the annual IT budget, optimizing costs while maintaining service quality.
• Negotiate contracts and evaluate vendor performance.

Technical Support & Operations

• Provide hands-on, day-to-day IT support, ensuring timely resolution of technical issues and excellent end-user support.
• Define SLAs, track KPIs, and continuously improve operational processes.
• Maintain documentation and knowledge bases for IT procedures.

Business Continuity & Disaster Recovery

• Develop and maintain comprehensive business continuity and disaster recovery plans.
• Test and update recovery procedures to ensure minimal downtime and data loss in the event of an incident.

Cross-Functional Collaboration

• Work closely with teams across the organization (Product, Engineering, Finance, HR, etc.) to address technology requirements.
• Communicate IT updates and project statuses effectively to leadership and key stakeholders.

About You

Required:

 Education: Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).

 Experience:

• 5+ years of progressive experience in IT roles, ideally handling both strategic and hands-on responsibilities.
• Demonstrated success in managing IT infrastructure, security, and support operations for a growing organization.

  Technical Expertise:

• Solid understanding of networks (LAN/WAN), servers, virtualization, and cloud services (AWS, Azure, or GCP).
• Hands-on experience with SOC 2 compliance (or other relevant security frameworks, such as ISO 27001).
• Expertise in identity and access management (IAM) solutions, including Single Sign-On (SSO), Multi-Factor Authentication (MFA), role-based access control (RBAC), and directory services (Active Directory, Okta, Azure AD).
• Knowledge of productivity tools (e.g., Office 365 or Google Workspace), identity and access management, and endpoint management solutions.