IT Infrastructure Technician

The IT Technician works under close supervision, while playing a key role in the expansion and support of technology functions throughout company facilities, as well is responsible for the administration and maintenance of company-wide IT infrastructure; and providing a high level of support to all onsite and remote team members.  

Responsibilities

•  Ensure all communication devices throughout all facilities are in proper working order, on a regular basis, including conference rooms, workstations, training rooms, etc.
• Provide A/V support for events. Demonstrate to end-user proper operation of A/V equipment and ensuring the end-user is comfortable with the A/V environment. 
• Maintain and monitor all IT rooms including but not limited to MDF’s IDF’s IT storage rooms and ensure proper operation of all devices.
• Provide hardware, software, and telecom technical support to company team members when necessary. 
• Provide technical care for any aspect of the information systems unit including system hardware, operating systems, applications, and network infrastructure while maintaining proper communication to stakeholders. 
• Liaise with internal customers to identify problem, gather information, and utilize support tools/additional support staff as needed.
• Support for company and IT-dependent events. 
• Provide support for other peripheral equipment such as printers, scanners, copiers, and audio-visual systems throughout the facility. 
• Participate in planning, installation, implementation, configuration, modification of equipment and software. 
• Manage and track company workstations; keep inventory of all IT equipment, re-order as needed.
• Participate in internal, departmental, and enterprise-wide projects.
• Other duties assigned as necessary.

Qualifications

• Bachelor’s Degree in Information Technology, Computer Science, Information Systems, or a related field. Relevant work experience may substitute for the degree requirement on a year-for-year basis.
• Minimum of 2 years of experience in IT support, event planning or related fields.
• Experience in event planning from small to large scale events. 
• Flexibility to adapt to changing technological landscapes and organizational needs. 
• Innovative thinking to develop and implement effective IT solutions.
• Ability to work collaboratively with cross-functional teams to achieve common goals. 
• Experience with bulk or business-to-business purchasing. 
• Strong organizational skills to manage multiple tasks and priorities effectively. Ability to create clear and concise documentation for IT policies, procedures, and user manuals.
• Ability to work independently and manage multiple tasks while meeting deadlines.
• Demonstrate ability to work in a dynamic, collaborative environment
• Strong written and oral communication skills, including an ability to articulate ideas and clearly and appropriately influence others.
• Basic LAN knowledge and configuration.
• Familiarity with PC/MacOS, iPhone, iPad, Android devices.
• Microsoft Windows Server using Active Directory knowledge. 
• DNS, DHCP, TCP/IP & other network protocols knowledge. 
• Microsoft Exchange, Office365, Zoom, Cloud applications knowledge.
• Project management experience is preferred, including planning and executing IT projects.
• A/V technical knowledge (video recording, Crestron, webinars, Zoom, Neat & Logitech, OBS virtual camera, Polycom, etc.).
• Ability to work independently and manage multiple tasks while meeting deadlines.
• Ability to plan, organize and document complex systems while complying with current policies and procedures.

Preferred

• Knowledge of Okta.
• IT experience in a mid-sized business preferred. 

Inari Medical offers competitive health and wealth benefits for our employees. The base pay range for this position is $23.00-$28.50. A range of factors, including location, skills, and experience, will be considered. Actual compensation may vary.