IT Infrastructure Specialist

As we create a colorful, capable and cleaner world through chemistry, we invite you to join our team to harness the power of chemistry to shape markets, redefine industries and improve lives for billions of people around the world.

CREATING ESSENTIAL CHEMISTRY THAT THE WORLD NEEDS  

At Chemours, our people are redefining how the world thinks of chemistry by approaching everything we do with a commitment to delivering Trusted Chemistry that creates better lives and helps communities thrive.   That begins with how we use our science, data, and unmatched technical expertise to develop market-leading products with the highest levels of performance, sustainability, and safety in the industry.  

Powered by chemistry, our products are used in applications that make the products we rely on, processes, and new technologies possible.  In key sectors such as clean energy, advanced electronics, high-performance computing and AI, climate friendly cooling, and high-quality paints and coatings for homes and industrial infrastructure---sustainable solutions and more modern living depend on Chemours chemistry.

Chemours is seeking a IT Infrastructure Specialist to join our growing Information Technology team. This position will be available at the Louisville, KY location and report directly to the IT East Leader.

This role supports a manufacturing site environment by providing reliable end-user and plant-floor computing support, helping employees resolve technology issues, and maintaining equipment and processes that enable safe, effective business operations.

The responsibilities of the position include, but are not limited to, the following:

• Support the entire PC lifecycle, including inventory, installation, deployment, break-fix, asset return, and end-of-life management.

• Install, configure, and test computer software, applications, and upgrades on company-issued devices, including personal computers, tablets, virtual desktop clients, mobile devices, and network connections.

• Provide training to end-user support resources and employees on the use of technology, as appropriate.

• Develop and maintain support technician documentation, tools, and processes.

• Adhere to established procedures, global policies, and process workflows across all support areas.

• Serve as a customer advocate, ensuring user needs are understood, addressed, and resolved to satisfaction.

• Support site-specific manufacturing technologies, including Aspen Explorer/IP21 workstations, Intermec and Honeywell industrial scanners and printers, infrastructure inventory/shipping, BeyondTrust, and Microsoft Teams Telephony-related functions.

• Provide second-tier support for end-user escalations, including potential off-hours, on-site manufacturing critical PC support.

The following is required for this role:

• Associate’s degree in Information Technology, Computer Science, or related field, or equivalent experience.

• 3+ years of direct IT support experience in a corporate or technical environment.

• Strong technical skills in supporting desktop/PC hardware, peripherals, and Microsoft 365/Office 365 Suite.

• Proficiency with Microsoft Operating Systems, including Windows 10 and Windows 11.

• Excellent customer service, communication, and collaboration skills.

• Perform physical tasks, including lifting up to 50 pounds, as needed.

• Role is required to be 100% on site/in person.

The following is preferred for this role:

• Dell Certified Support Technician or equivalent certification.

• Experience with Microsoft Office 365 services and tools, such as Teams, SharePoint, Power BI, or Power Automate.

• Experience with Microsoft Teams Telephony and related Teams functions

• Experience with Microsoft Endpoint Configuration Manager/Intune or related endpoint management tools.

• Experience with endpoint security tools or Windows scripting languages such as PowerShell or Batch.

• Experience with Aspen Explorer and workstations that run IP21 graphics

• Experience with Intermec and Honeywell Industrial Scanners and Printers