IT Infrastructure Operations Technician

A career at TSMC Arizona offers an unparalleled opportunity to contribute to the most advanced semiconductor fabrication facility in the United States. TSMC Arizona's first fab began production with leading-edge N4 process technology in the first half of 2025. The second and third fabs, utilizing even more advanced process technology, will start production by 2028-2030. America's leading technology companies will rely on TSMC Arizona for the next generations of chips that will power the digital future.

Job Summary

The IT Infrastructure Operations Technician focuses on immediate response to infrastructure alerts, ensuring rapid recovery and continuous availability of critical infrastructure (database servers, network switches and routers, storage devices, etc.). You will diagnose and resolve incidents using SOPs, lead immediate response, and expertly escalate to 2nd/3rd line teams. This role requires strong analytical skills and collaboration to minimize downtime in our 24/7 high-volume manufacturing environment.  

Competencies

The successful candidate will demonstrate the following:

• Strong communicator, quick learner, and able to adapt to rapidly changing conditions.
• Strong analytical and diagnostic skills to quickly identify root causes and implement effective workarounds or fixes.
• Solid understanding of core IT infrastructure components, including networking (switches, routers), server hardware, operating systems (Linux/Windows), and storage systems.
• Proven ability to respond to and rapidly resolve critical infrastructure incidents.
• Excellent communication and collaboration skills to work effectively with cross-functional teams
• Flexibility to work on a compressed rotating work week schedule including nights and holidays

 Responsibilities

• Act as the primary responder for critical infrastructure alerts and incidents, executing rapid recovery procedures to restore services and minimize impact to Fab and Office users.
• Monitor and provide fast recovery of vital infrastructure service and systems to include database servers, network switches and routers, and storage devices.
• Apply SOPs to troubleshoot and resolve infrastructure alerts. For complex or unresolved issues, promptly escalate to 2nd line, ensuring comprehensive context and initial diagnostic findings are provided for efficient resolution.
• Lead the coordination of immediate incident response efforts, engaging and collaborating with 2nd and 3rd line support teams (e.g., K8S, Network, Database, Server (Linux/Windows), Storage) to drive quick resolution for high-visibility/outage-causing events.
• Develop or review Standard Operational Procedure documents.
• Assist with opening, tracking, and if asked follow-up of hardware repair cases.
• Collaborate with cabling and network teams to diagnose and resolve complex FAB Tool connectivity issues.
• Provide training and mentorship on critical event response and recovery protocols.
• Provide occasional support for business or office users when needed.
• Be willing to work on a compressed rotating work week schedule including nights and holidays.

Required Qualifications

• • Associate degree in Information Technology, Computer Science, or a related field, and equivalent practical experience (3+ years) in an IT operations, NOC, or command center environment.
  • Technical proficiency in troubleshooting and maintaining core IT infrastructure components in at least two (2) of the following areas:
  • Networking: Switches, routers (Cisco, HP), firewalls, TCP/IP, VLANs, routing.
  • Server Systems: Server hardware diagnosis/remediation; Linux (RHEL, CLI) administration.
  • Storage Systems: Scale-out SAN/NAS fundamentals, connectivity.
  • Database Systems: Oracle, DB2 administration (monitoring, troubleshooting).
  • Container Orchestration: Kubernetes architecture, Pod lifecycle, deployments, services, troubleshooting.

Preferred Qualifications

• Industry certifications, such as VMware, RHCE, CCNA are preferred.

Physical Requirements

• This role requires the ability to work across office, clean-room, and data center environments, performing tasks that range from standard office duties to specialized operations in controlled spaces, including the ability to occasionally stand, walk, reach, bend, and carry light objects.
• Occasionally lift or move up to 40 pounds.
• Ability to use a computer, keyboard, mouse and other standard office equipment for prolonged periods of time.