IT Help Desk Support Technician

Description

Who We Are: 

NuvemRx helps community health providers deliver on their mission by simplifying the complexity of pharmacy operations with a suite of scalable solutions that integrate software, intelligence and expert support that can illuminate savings, expand access, and elevate patient care. 

What We Are Looking For: 

At NuvemRx, we know high standards must be maintained to deliver impact at scale, and we want to work with people that embody our core values: 

• Mission Always: Every choice is a chance to service our customer. Every choice is a chance to serve -and make healthcare better for all. We don’t just check boxes- we make choices that serve people and move the mission forward.  
• Be A Pioneer: Find the Problem. Invent the Solution. We don’t wait for direction—we take initiative, stay resourceful, and create what’s needed - not just what’s expected. Pioneers chart new territory with vision, courage, and grit. We learn quickly and turn challenges into momentum. 
• Do the Right Thing the Right Way: We lead with care, respect, and compliance—and we don’t cut corners. We solve the right problems the right way, always balancing speed with thoughtfulness, and outcomes with ethics. 
• Stronger Together:  Own Your Role. Play for the Team. We bring diverse voices together to solve hard problems with humility and shared ownership. We challenge each other with respect, hold each other accountable, and strive to be the best for the team—not just on the team. 

Position Overview:

NuvemRx is looking for a driven, solutions-oriented IT Help Desk Support Technician to join our growing team. This individual thrives in fast-paced environments, takes ownership of challenges, and brings strong critical thinking and problem-solving skills to every situation. In this role, you will support and maintain technology across our in-house operations, offsite pharmacies, and remote users—ensuring seamless performance of network infrastructure, computers, phone systems, mobile devices, and related technologies. You will play a key role in keeping our teams connected, supported, and operating at peak efficiency.

This position offers the opportunity to gain valuable hands-on experience in a collaborative, professional team environment while supporting both corporate and pharmacy locations.

Key Responsibilities:

• Configure, deploy, and support Windows and Apple computers/devices, IoT equipment, network printers, mobile phones, cameras, NVRs, and related end-user equipment.
• Provide timely and accurate support for computer hardware, software, conference room systems, and network infrastructure.
• Perform hands-on desktop support, including installation and upgrades of hardware/software, system configuration, backups, and application setup.
• Manage user onboarding and offboarding processes.
• Monitor, update, and resolve help desk tickets efficiently using ticketing systems.
• Analyze, research, troubleshoot, and resolve technical issues for both on-site and remote users.
• Maintain accurate inventory of computers, peripherals, phones, and network equipment.
• Support and maintain physical network infrastructure including routers, wireless access points (WAPs), switches, and end-user hardware.
• Coordinate with third-party software and hardware vendors for support and issue resolution.
• Assist in developing and maintaining standard hardware and software configurations.
• Recommend, schedule, and implement upgrades, patches, reconfigurations, and equipment purchases.
• Create, manage, and modify user credentials across multiple platforms.
• Document policies, procedures, and instructional materials as needed.
• Provide technical support to executive management.
• Travel to client and pharmacy locations as needed to support deployed technology.
• Perform other duties as assigned.

Qualifications & Required Skills

• Experience with help desk and/or IT support.
• Experience in cloud infrastructure (Azure preferred).
• Experience supporting Office 365 and Azure Active Directory (user, device, and license management).
• Excellent troubleshooting skills for end-user devices including computers, printers, and mobile devices in both on-site and remote environments.
• Experience using and managing help desk/ticketing systems.
• Technical knowledge of WAN, LAN, and Wi-Fi connectivity.
• Working knowledge of network protocols, operating systems, and infrastructure technologies including:
  • Windows Server
  • Cisco routers, SonicWall and FortiGate.
  • Virtual machines / VDI
  • POS systems
• Experience with Mobile Device Management