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IT GENERALIST

Job Location:

Address: OMS-CONFIGURATION & DEPLOYMENT
2039 W. Lewis Ave, Phoenix, AZ 85009

Posting Details:

Salary: $62,000.00 - $72,000 

Anticipated Salary: $67,000.00

Grade: 24

Closing Date: 03/24/2025

Job Summary:

This position will support the management of the agency's full IT lifecycle of assets/equipment from quoting and receiving to configuration, deployment and surplus. Will plan and carry out agency IT initiatives. Will also provide computer operations support and help perform PC and software installation on individual workstations. Will help resolve service desk tickets. Duties are performed at various levels within the defined title.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Job Duties:

Plan and carry out agency IT initiatives by developing and maintaining processes, policies, standards and measurements that will help to eliminate waste. Increase efficiency by making the best use of existing IT asset resources by avoiding asset purchases that are unnecessary. Will create and maintain IT databases and manage all phases of the Agency IT Lifecycle.

Executes and monitors production jobs. Performs Gatekeeper functions for C&D ticketing queue. Trouble shoots production problems and recommends/implements solutions. Completes weekly, monthly and yearly physical inventory processes. Processes, documents and coordinates palletizing/staging equipment and administration paperwork for final disposal through the state's disposal process. Communicates activities and results as appropriate.

Provides computer operations support for administrative duties within IT procurement and inventory management. Helps resolve service desk tickets. Coordinates with Fixed Assets and others within the agency to resolve IT asset issues.

Other duties as assigned as related to the position.

Knowledge, Skills & Abilities (KSAs):

Knowledge:
* General Knowledge of PC setup.
* End-user computer software; systems analysis and design techniques.
* IT training; negotiation and problem resolutions skills.
* ServiceNow familiarity.
* Inventory Management / Warehousing.

Skill:
* Strong customer service and analytical skills.
* Excellent interpersonal, written and oral communication skills.
* Google Workspace.
* Microsoft Office

Ability:
* Demonstrated ability to balance and organize multiple tasks
* Demonstrated ability to work collaboratively in teams and across organizations.
* Demonstrated ability to build strong relationships inside and outside the organization.

Selective Preference(s):

Associates degree plus 1-3 years of experience (or equivalent experience).

Pre-Employment Requirements:

This position requires driving or the use of a vehicle as an essential function of the job, and the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).

All newly hired State employees are subject to and must successfully complete the Electronic Employment