IT Field Technical Lead

What will be your daily pursuit?

The IT Field Technical Lead is a key member of our extremely collaborative information technology team. Our colleagues whom we support count on us for prompt and reliable technology design and support across our locations in Canada, Iceland, and the USA. This role troubleshoots problems in a timely and accurate fashion to completion or escalates to the next tier of support. Most work is performed without supervision and requires initiative and judgement.  

 

This role is based out of the Glacier Park area (Whitefish, Kalispel, Columbia Falls, etc.).

What will your compensation be?

The salary range for this role is $75,000/year to $90,000/year based on experience and skill set. Pursuit offers a full suite of benefits, including flexible time off, a 401k contribution matching plan, and discounts at our hotels, restaurants, and attractions.

What will you do in this job?

System Support and Maintenance 

• Primary responsibility is working independently with the installation and day-to-day support of IT Services for all locations within the Glacier Park Collection. 

• Implement IT projects within collection and provide support to other Pursuit collections as needed. 

• Advanced technical support for all IT related issues within the collection, and backup support for other collections as needed. 

• Makes recommendations related to system upgrades, replacements and expansions to existing infrastructure to meet the needs of the business. 

• Provide input to strategic roadmaps, IT Budgets, business strategies, hiring decisions and process designs as needed. 

• Actively participates in the development and implementation of enterprise technology standards and guidelines within the Pursuit environment. 

• Proactively helps with the planning for future growth of IT infrastructure within the collection. 

• Will actively help identify single points of failure and work with other teams to mitigate the risks associated with them. 

•    Proactively act in a leadership role to guide and mentor Junior technicians and analysts to help them increase their skills and advance productivity within the team. 

• Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.    

• Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.    

• Works with Field Technicians and the Service Desk and has accountability as Tier 2-3 staff to determine direction and resolve problems received from clients.    

• With guidance, this position will effectively plan for collection technology projects as required, including task identification, timelines with major milestones, communications planning and potential fallback plans. 

• Creates user documentation and trains/orients staff on use of hardware and software.    

• Lead efforts in core infrastructure installation such as pulling cables, terminating network and phone connections, installing racks, racking servers and switches. 

• Maintain information security by supporting tools on servers to monitor security events and manage desktop. 

• Oversee documenting and maintaining the IT environments at each property. 

• Collaborate with off-site shared services team. 

• Frequent car travel to sites within the collection is required. 

• Participate in a 24/7 On-Call rotation schedule. 

• Other tasks as assigned by IT Manager 
• Up to 15% travel is possible for this role.  

What skills and experience do you need for this job?

• A degree in Information Technology or related field, or equivalent experience is required. 

• 3-5 years’ experience installing and supporting desktop computers and peripherals (MS Windows and MAC preferred)  

• A solid foundation in operating systems, hardware components, system integrations and troubleshooting techniques is essential. 

• A robust knowledge of networking fundamentals is helpful, including understanding protocols, diagnosing network issues, and managing network devices. 

• Experience with Point-of-Sale systems and technology/applications specific to the hospitality industry is preferred. 

• Experience working with Microsoft Office 365 and Teams platform is required. 

• 1-2 years’ experience with VMWare or vSphere is required.  Experience in Azure Cloud computing is helpful. 

• 1-2 years’ experience in Local Area