IT Field Operations Technician
CACI International IncAbout the role
The Opportunity:
This is a customer facing position (100% onsite) and such this candidate must have the ability to directly interface with clients, customers, and vendors.
Provides client consulting and training on the interfacing and use of the network facilities and computer systems.
Plans and leads computer network initiatives within area of responsibility.
Proficient in setup, configuration and Operations and Maintenance of Server Hardware/OS Proficient in setup, configuration and Operations and Maintenance of Computer systems.
Provide VIP support for Agency Headquarters personnel.
Researches, evaluates, and recommends new computer network equipment and technologies.
Analyzes current products and recommends changes/upgrades to senior management.
Collaborates with other technical staff and management in the testing of new software, computer systems and network technologies.
Utilizes monitoring, performance analysis, network management, software and hardware equipment to troubleshoot and isolate problems, gauge network performance, and trace data and protocol activity.
Maintains timely and complete documentation of all daily and project work, using standard methods and procedures.
Devises solutions to complex operational problems within the capacity and operational limitations of installed equipment.
Develops and executes contingency plans for network software and hardware failures including isolated and major outages.
Diagnoses and repairs problems in a manner that prevents future errors and problems.
Provides internal consulting, technical guidance, information and support to application developers, computer operations, workstation support, company management and departmental clients.
Keeps abreast of relevant technologies and maintains selected technical certifications.
Responsibilities:
Responsible for providing customer support through the performance of on-site product/solution installation and sustainment.
This includes overseeing and/or performing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
Checks out and approves operational quality of solution components.
Instructs customers in the operation and maintenance of the solution.
Serves as company liaison with customer on administrative and technical matters for assigned projects.
Interprets customers' needs, defines next steps, and clarifies the assignment of responsibility for problem resolution as needed.
Includes any aspect of field support and is not limited to system hardware, software, network, and other technical infrastructure components.
Qualifications:
Required:
Must be able to obtain DHS EOD.
Bachelor’s degree and five or more years of related experience or equivalent experience.
Outstanding Customer Service Skills are a MUST!
Strong Windows 10 Desktop Support experience.
Moderate knowledge of Windows Server Systems Administration, to include:
Active Directory Users and Computers and respective account management.
NTFS Permissions.
SMB Network Share Permissions.
Print Server Management.
Fundamental LAN troubleshooting experience.
Up to 15% travel may be required.
Desired:
Microsoft PowerShell experience.
Fundamental knowledge of Microsoft Azure.
Moderate Network troubleshooting knowledge. (Network+, CCNA or above)
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What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member,
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