IT Delivery Manager

About Riot Platforms

Riot is a Bitcoin mining and digital infrastructure company focused on a vertically integrated strategy. The Company has Bitcoin mining data center operations in central Texas and Kentucky, and electrical switchgear engineering and fabrication operations in Denver, Colorado.

Our mission is to positively impact the sectors, networks and communities that we touch. We believe that the combination of an innovative spirit and strong community partnership allows the Company to achieve best-in-class execution and create successful outcomes.

Riot is advancing its Bitcoin mining operations through cutting-edge innovation, strategic expansion, and targeted procurement. Join us in building the world’s leading Bitcoin-driven infrastructure platform. 

Key attributes we are looking for

At Riot, our team members have unparalleled opportunities to work on groundbreaking initiatives that are shaping the future of our company. Our innovative spirit has positioned us as a leader in the industry, driving advancements that are setting new standards at the intersection of Bitcoin mining and energy.

If you are passionate about Bitcoin and eager to be part of this dynamic sector, Riot is where your journey begins. We value creativity, innovation, and a relentless drive to enhance organizational efficiency. With strong communication skills and the ability to multitask, you excel at identifying problems and delivering effective solutions. You take initiative, work independently, and maintain a sharp attention to detail. At Riot, our employees aren’t just part of the future—they’re creating it.

About the role

As the IT Delivery Manager, you will play a key role in designing and delivering solution to all of Riot’s user groups through oversight and development of a team focused on integrating our critical ERP platforms (NetSuite, Epicor, ServiceNow) and internally developed technology into best-in-class business processes. You will work with nearly all departments – from accounting to operations to mining to business development, to help implement and scale these key platforms within our growing company. You will work with acquisition targets on due diligence and integration plans. And, most importantly, you will support and lift your staff members up so that they too grow with the business while ensuring all solutions you implement are compliant with internal policies and procedures and best practice. You are an inspirational leader, reliable, confident and dedicated, and excited to be part of a great team!

Essential Functions

• Lead and develop a team of intelligent, thoughtful, motivated staff members to achieve Riot’s objectives and ensure their continued professional growth and development.
• Provide oversight and expertise on best practices for system configuration for financial systems and related processes.
• Work closely with NetSuite implementation partners/stakeholders and ensure all installations, upgrades and integrations perform correctly.
• Work closely with Epicor implementation partners/stakeholders and ensure all installations, upgrades and integrations perform correctly.
• Work closely with ServiceNow implementation partners/stakeholders and ensure all installations, upgrades and integrations perform correctly.
• Develop a strong relationship with our software development team and ensure tight coordination and seamless implementation of joint projects.
• Develop training materials and coordinate and conduct training with new users.
• Develop and oversee processes for testing and deployment of new features and functionality across our platforms.
• Be a business-minded thought leader; driving development requirements towards best practice and industry standards.
• Assist Riot departments and your team members with data analysis, reporting needs, and support for optimization of existing tools including recommendations for improvement.
• Troubleshoot problems including system interface/integration issues.

• Facilitate the seamless integration of new features with existing IT Support and Infrastructure processes, policies, and procedures
• Serve as a backup for all your team members for key systems and processes and hold the administrator credentials for ERP systems (l