IT Client Site Support ( NPHS Manufacturing)

Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a global, integrated healthcare services and products company connecting patients, providers, payers, pharmacists and manufacturers for integrated care coordination and better patient management. Backed by nearly 100 years of experience, with more than 50,000 employees in nearly 60 countries, Cardinal Health ranks among the top 20 on the Fortune 500.

Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value. NPHS IT enables technology solutions for the Nuclear & Precision Health Solutions business unit of Cardinal Health. From more than 150+ locations in the U.S., the business unit manufactures and dispenses time-critical pharmaceuticals used for diagnostic and therapeutic purposes.

What IT Client Site Support contributes to Cardinal Health

IT Client Site Support is responsible for providing Tier 2 support for software and hardware devices (virtual or physical) related to desktops, laptops, warehouse technologies, and associated peripherals.

What is expected of you and others at this level

• Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
• May contribute to the development of policies and procedures
• Works on complex projects of large scope
• Develops technical solutions to a wide range of difficult problems
• Solutions are innovative and consistent with organization objectives
• Completes work; independently receives general guidance on new projects
• Work reviewed for purpose of meeting objectives
• May act as a mentor to less experienced colleagues

Responsibilities

• Demonstrates knowledge of client and warehouse hardware, software, operating systems, network configuration, server interaction, diagnostics, and troubleshooting.
• Confers with end users, technology teams, and vendors to resolve incidents and fulfill requests. Ability to work independently or via a team collaboration process. Experience providing support via in-person, phone, or remote methods.
• Installs/removes/configures hardware and software in accordance with computer systems validation process.
• Demonstrates appropriate interpersonal skills to manage and deliver exceptional customer service. Partners with end users to correlate business requirements to technology solutions (strong business acumen).
• Maintains ownership on schedule patching, back-ups and system health across the NPHS sites.
• Manage client and warehouse hardware as well as peripheral inventory to ensure timely replacement.
• Prioritizes effectively and escalates as needed. Responds to customer needs and services as assigned.
• Organizes and schedules upgrades and maintenance without deterring others from completing their work
• Closely works with infrastructure, network, firewall and security teams to outline and implement enterprise solutions
• Collaborates with Operations and Computer System Validation (CSV) team to ensure manufacturing and laboratory systems remain in a validated state
• Responsible for writing GxP computer validation and 21 CFR Part 11 related documentation such as change plans, user requirements, functional requirements, system baseline documents, and test scripts
• Assist in the drafting and approving of site Standard Operating Procedures
• Partners with Quality Control, Engineering, and Operations teams to identify business needs and deliver Information Technology solutions.
• Demonstrates an understanding of the relevant regulations, standards, and operating procedures.

Qualifications

• Bachelor’s degree in related field preferred or equivalent work experience
• 2+ years experience in related field preferred
• Applicable technical certifications preferred (CompTIA A+, Network +, MCSE, GCP)
• Understanding of Computer Systems Validation(CSV) preferred
• Ability to multi-task with emphasis on customer service and root cause analysis.
• Strong oral and written communication skills
• Ability to work in a team-oriented environment that includes Cardinal Health employees and consultants
• Customer / Client focused and Mission driven to solve problems
• Experience in a previous manufacturing facility preferred
• SAP or ERP system understanding a plus
• Strong troubleshooting skills

Anticipated salary range: $66,500 - $99,645

Bonus eligible: <