IT Client Enablement Specialist

HOURLY RATE: $23.00 - $25.00

POSITION SUMMARY:

The OPS IT Client Enablement Specialist will support departmental outreach and engagement efforts by assisting with internal and external communications and coordinating the USF IT Student Ambassador Program. This role is ideal for a detail-oriented, creative individual with strong organizational and interpersonal skills.

ORGANIZATIONAL SUMMARY: 

Located in the vibrant and diverse Tampa Bay region of Florida’s gulf coast, the University of South Florida (USF) is a Preeminent State Research University with campuses in Tampa, St. Petersburg and Sarasota-Manatee. Rated as one of the top places to live in the U.S., Tampa Bay offers a high quality of life, year-round sunshine, and easy access to top-rated entertainment. USF is one of the nation’s largest public universities, serving more than 50,000 students with an annual budget of $1.8 billon. Over the past five years, USF has been the fastest-rising university in the nation, public or private, on the U.S. News and World Report's list of best universities, which it ranks as the 44th best public university in America. 

USF is proud to be an innovating partner within the Tampa Bay region, listed by Forbes as the top emerging tech city in the country.  

USF Information Technology (USF IT) provides technology services and support for the University of South Florida. The IT team, led by the Vice President and CIO, provides the following services: Administrative Services, Client Support, Communication Services, Teaching and Learning, Analytics and Reporting, Mobile and Web Services, Consulting Services, Cybersecurity Service and Research Technologies. For more information, please visit: USF Information Technology  

ADDITIONAL INFO FOR APPLICANTS:  

The selected candidate must have current work authorization in the United States. This position is not eligible for Visa Sponsorship. 

JOB DUTIES:

• Draft and schedule content for digital communications including social media and website updates.
• Assist in developing communication materials to promote programs and events.
• Coordinate recruitment, training, and scheduling of student ambassadors.
• Serve as the primary liaison between student ambassadors, clients and vendor partner.
• Support planning and ambassador participation in outreach activities.
• Track ambassador participation and maintain program documentation.
• Coordinate program feedback from program participants.

MINIMUM QUALIFICATIONS:

Bachelor’s degree and 1-2 years of related experience or an equivalent combination of education and experience.

PREFERRED QUALIFICATIONS:

• Higher Education experience preferred.
• Strong written and verbal communication skills.
• Experience with social media platforms and basic content creation tools.
• Ability to manage multiple tasks and work independently.
• Experience with Microsoft M365 tools and Copilot. 
• Experience working with students or in a higher education setting is a plus.
• Experience communicating technical concepts to non-technical audiences at all levels.

The University of South Florida is a high-impact global research university dedicated to student