IT Business Systems D365 Technical Lead

About Diversified:
Diversified is a global leader in audiovisual and media technology. We design and build innovative spaces and experiences for clients across industries such as corporate, entertainment, sports, retail, and government. Our team partners with organizations around the world to create environments that connect people through technology.
What to Expect:
At Diversified, you’ll work on exciting and complex projects with opportunities to grow your career. We offer a collaborative and flexible work environment, competitive pay and benefits, and a culture that values diversity, inclusion, and innovation. If you’re ready to grow, create, and make an impact, Diversified is the place to do it.


How You’ll Contribute:

We are seeking a highly skilled and versatile Technical Lead with 7–12 years of overall experience in Microsoft Dynamics environments, including at least 3+ years of hands-on expertise with Dynamics 365 Finance & Operations (D365 F&O) and CE. The ideal candidate will have served in both technical lead and development roles. You will play a pivotal role in designing D365 F&O solutions, supporting end-to-end implementations, extensions, migrations, and integrations—including with Microsoft Dataverse Fabric, Power Platform and CE environments. This position will allow you to shape enterprise transformation initiatives, lead technical delivery, and build best-in-class solutions. The person in this role will be accountable for System Code Administration of D365 F&O and CE including the technical aspects of maintenance, upgrades, security role development, and providing internal support to our technical and business users and/or vendor partners.

Location: Virtual U.S. position; preferred work location/time zone is Eastern (EST/ET) or Central (CST/CT).

What You’ll Do:

• Design, develop, and customize and support Microsoft Dynamics D365 F&O and CE solutions based on business requirements using best practices including extensibility of code

• Collaborate with cross-functional teams to gather and understand business requirements for system enhancements

• Write, modify, and maintain code in X++ to enhance the functionality of Microsoft Dynamics 365 Finance and Operations

• Write, modify, and maintain T-SQL code to enhance reporting and D365 F&O data mining requirements

• Support and maintain D365 integrations.

• Create and maintain technical documentation for all customizations and development

• Integrate D365 F&O with other enterprise applications, using DMF and other tools ensuring seamless data flow and system interoperability

• Support the development and implementation of data migration strategies

• Provide technical support and troubleshooting for D365 F&O related issues

• Provide EDI technical support as required

• Collaborate with end-users to identify and resolve system issues promptly

• Perform regular system maintenance activities to ensure optimal performance

• Conduct thorough testing of customizations and development to ensure high-quality deliverables

• Research and recommend innovative, and where possible automated approaches for technical system administration tasks including automatic regression testing

• Monitor the performance Dynamics 365 environments and suggest improvements as required

• Develop custom security roles and assist to maintain user access and security roles


• Manage and coordinate with Microsoft for resolution of raised technical system issues

• Participate in all phases of the Solution Delivery Life Cycle including planning, requirements definition, solution design, test execution, and implementation of Dynamics related business solutions

• Work collaboratively with the functional IT team to build, test, deploy, and maintain configurations using custom and industry common practices throughout multiple environments (e.g., Sandbox/DEV/QA/UAT/PROD)

• Respond to incidents and events with a methodical approach to assess and troubleshoot all types of production (performance, access, accuracy, etc.) issues

• Lead and/or participate in analysis sessions with functional super users/business analysts to determine application requirements for new implementations, extensions, or enhancements and facilitate workshops to demonstrate proof of concepts

• Ability to logically troubleshoot technical problems. Strong analytical and problem-solving skills.

• Collaboration, analytical, and teamwork skills. Demonstrated ability working in a collaborative and transparent environment

• Ability to mentor team members and transfer knowledge to others

• Must be technically and functionally oriented (good p