IT Business Partner - Space Division

Moog is a performance culture that empowers people to achieve great things. Our people enjoy solving interesting technical challenges in a culture where everyone trusts each other to do the right thing. For you, working with us can mean deeper job satisfaction, better rewards, and a great quality of life inside and outside of work.

Job Title:

IT Business Partner - Space Division

Reporting To:

IT Director

Work Schedule:

Onsite – Buffalo, NY

Position Summary:

Moog’s Space and Defense group is looking for an IT Business Partner (ITBP).  This exciting role acts as a strategic liaison between IT and the Space division’s business units, ensuring that technology solutions align with business goals. This role is responsible for understanding business needs, identifying opportunities for technology to drive value, and ensuring successful delivery of IT services and projects.

Key Responsibilities:

• Strategic Alignment:
  • Serve as the primary point of contact between IT and designated division and business unit leadership.
  • Understand business strategies, processes, and challenges to identify technology solutions.
  • Translate business needs into IT requirements and ensure alignment with IT strategy.
  • Leverages technical and business understanding to define technology initiatives in support of key business strategies.
• Relationship Management:
  • Build and maintain strong relationships with business stakeholders.
  • Facilitate regular communication and feedback loops between IT and business units.
  • Advocate for business needs within the IT organization.
  • Develop and maintain strong relationships with corporate IT service owners to facilitate effective delivery and prioritization for Space & Defense.
• Project Oversight & Delivery:
  • Collaborate with project managers and technical teams to ensure successful delivery of IT initiatives.
  • Monitor project progress, manage risks, and ensure stakeholder satisfaction.
  • Support change management and user adoption efforts.
• Innovation & Continuous Improvement:
  • Identify opportunities for process improvement and digital transformation.
  • Stay informed about emerging technologies and industry trends.
  • Recommend innovative solutions to enhance business performance.
• Governance & Compliance:
  • Ensure IT solutions comply with organizational policies, standards, and regulatory requirements.
  • Participate in IT governance processes and contribute to strategic planning.

Primary Accountabilities:

Establishes baseline performance metrics for service and incident management performance. Develops, organizes and deploys a survey across SDG to collect the baseline for user experience and user satisfaction, develops a process for maintaining the user experience scores going forward. Road mapping: Responsible for developing and delivering a two year roadmap aimed at driving at least 40% improvement in service and incident management delivery and responsiveness as well as at least a 40% improvement in customer experience scores. Prioritization: Own and maintain the prioritization of delivery initiatives for their respective division.  Works with other business partners and the group IT director to clarify group priorities for the team.

Qualifications:

• Education:
  Bachelor’s degree in Information Technology, Business Administration, or a related field (Master’s preferred).
• Experience:
  • 7+ years of experience in IT, business analysis, or a similar role.
  • Proven track record of successful IT-business collaboration.
  • Experience in project management and change management is a plus.
• Skills:
  • Strong business acumen and understanding of IT capabilities.
  • Excellent communication, negotiation, and interpersonal skills.
  • Ability to manage multiple priorities and work in a fast-paced environment.
  • Analytical thinking and problem-solving abilities.

Preferred Certifications:

• Project Management Professional (PMP)
• ITIL Foundation
• Agile/Scrum certifications

How we care for you: 

• Financial Rewards: great compensation package, annual profit sharing, matching 401k and the ability to participate in Employee Stock Purchase Plan, Flexible Spending and Health Savings Accounts 
• Work/Life Balance: Flexible paid time off, holidays and parental leave program, relocation assistance 
• Health & Welfare: Comprehensive insurance coverage including medical, dental, v