IT Business Analyst

About ITT:

ITT is an industrial manufacturer of critical, engineered components that serve fast-growing end markets in transportation, flow, energy, aerospace and defense. The company’s differentiation is sustained through a combination of several factors: execution, the quality of its leadership and our DNA as an engineering leader. We have a clear purpose as an organization: to provide our customers with cutting-edge solutions to help solve their most critical needs.

 The company generated 2023 revenues of $3.3 billion and is comprised of three distinct segments: 

• Motion Technologies ($1.5B revenue) is a global leader in brake pads, shock absorbers and sealing solutions for the automotive and rail markets
• Industrial Process ($1.1B revenue) is a global leader in centrifugal and twin-screw pumps for the chemical, energy, mining and industrial markets
• Connect & Control Technologies ($0.7B) is a niche player in harsh environment connectors and control components in critical applications for the aerospace, defense and industrial markets.

 ITT is headquartered in Stamford, Connecticut with over 10,000 employees in more than 35 countries and sales in approximately 125 countries.

Position Summary

Summary: The IT Business Analyst is responsible for all functional aspects of various ERPs, integrated applications, and reports supporting the Aerospace Controls business in Valencia, CA.

As a cross-functional IT and Business matter expert, this role is crucial to ensuring the effectiveness of business systems and their related business processes. This position will work with the IT team to document existing functionalities (business logic) and requirements, resolve issues, and implement solutions for business needs. The candidate will report to the IT leadership team of the value center (Connect & Control Technologies).

The IT Business Analyst collaborates with business stakeholders in Operations, Quality, Sales, Finance, Engineering, and other front-end teams to understand key business objectives and goals, analyze and prioritize process and systems opportunities, and assist businesses with reports and/or data integrity. For a person to be successful in this role, they will need to be highly driven (“high motor”), able to balance many active priorities, detail-oriented, planful, comfortable in searching out and addressing ambiguity, able to drive results to achieve intended business outcomes consistently, persists with a naturally curious and highly accountable mindset, and approaches situations in a thoughtful and process-oriented manner. Furthermore, a successful person in this role will be able to identify and exploit opportunities that enable continuous business process improvement, leveraging information technology to automate and streamline various business processes.

This position involves managing end-user relationships, responding to critical and routine application support requests (via the first-line support global IT ticketing system and emails), triaging dealing with business logic and non-development needs (coding is not a requirement), engaging in projects, and liaising with various IT teams.

Essential Responsibilities

Essential Responsibilities:

• Translate user needs and business requirements by writing documentation or editing functional specifications for current systems and reports, system changes, and/or system enhancements; present ideas/solutions focused and concisely.
• Collaborate with business partners, BRMs (Business Relationship Managers), project managers, developers, technical resources (vendors), and application support team to write precise, complete, functional design specifications for reports, forms, workflows, interfaces, and data mapping.
• Lead the effort to reverse engineer business logic in software and document the corresponding functionality/business rules.
• Assess the existing report landscape and identify new opportunities to examine data.
• Respond to user issues in a timely manner to support a fast-paced manufacturing environment.
• Troubleshoot and analyze root causes in various ERP and business system application modules.
• Manage help desk ticketing system triage and routing as needed.
• Provide personal coaching and mentoring for the end-user community to ensure effective use of business and system processes.
• Develop end-user training and other relevant instructions and technical documentation to support business processes.
• Effectively navigates dynamically evolving time constraints and expediting processes when necessary.
• Ensure master data integrity in critical systems as well as maintain the processes to support the data quality.
• Collaborate with businesses to d