IT Associate Systems Engineer

Job Title – IT Associate Systems Engineer

Location – Woodstock, GA

Rewards of Working at Caddell – Paid vacations, company-paid holidays, company-funded medical insurance. Company joint funding of dental and vision insurance, life and disability plans to full-time employees, 401k match, gym membership reimbursement, and use of company condominiums.

What You Will Do

·         Primary Administrator for Helpdesk System and Ticket creation, prioritization, and assignment for home office and job sites.

·         PC and smart phone setup and deployment; perform technical and operational support to users of desktop computers, laptops, and cell phones either by telephone or on-site for hardware and software packages.

·         Provide user support for Microsoft Office software, printer, multifunction scanner, Audio / Visual technology support, and the following web/video conference systems: Cisco Webex, Zoom, and Microsoft Teams.

·         User creation and deletion.

·         Manage IT Inventory, Invoicing, and IT asset procurement.

·         Perform software license management, renewal, notification, and invoicing.

·         Install, repair, and troubleshoot minor issues with hardware, software, and peripheral equipment.

·         Perform periodic performance reporting to support capacity planning.

·         Research and recommend innovative, and where possible, improved usage of technology for company initiatives.

·         Report cyber security incidents to management and IT staff.

·         Performs additional duties per supervisor’s direction.

·         Working Conditions – Full time, office setting.  15-20% travel to project sites.  Occasional after-hours coverage may be required for technical support. Ability to lift 50 or more pounds, crawling, kneeling, and crouching.  Work near other people, but have a few feet of space separating self from others.

·         Reporting Structure – Reports directly to the IT Manager. 

What We Expect

Accountability is part of The Caddell Way and our employees share in a strong work ethic and positive team environment.  There is a true sense of purpose and teamwork. 

Knowledge, Skills, and Abilities

·         Customer-service focus. 

·         Strong analytical and problem-solving skills.

·         The ability to communicate technical information in an accessible manner to non-technical employees.

·         Hands on computer hardware experience, ability to multitask and prioritize.

·         Ability to handle stressful working situations.

·         Good written and verbal communication skills are necessary.

·         Basic knowledge of computer software (installation and troubleshooting).

·         Working Knowledge of Office 365 Admin is a plus

·        Working knowledge of MS Office (Word, Excel, and PowerPoint) required. Organizational and excellent Customer Service Skills are a must.

Education / Experience – Minimum Associates degree or 2 years of IT exper