IT Asset Management Analyst

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary
 

Applies in-depth knowledge to provide technical support to end-users, diagnosing and resolving technical issues through various channels while delivering customer service. Documents solutions, contributes to knowledge bases, and analyzes incident trends to improve processes and enhance user experience.

This role is hybrid and you must be willing to work in the Dallas or Chicago Office as needed.

Job Description
 

• Manages and oversees the lifecycle of information technology (IT) assets within an organization through tracking, monitoring, and optimizing the use of IT assets to ensure compliance, cost-effectiveness, and operational efficiency

• Creates and maintains an accurate inventory of all information technology assets, including hardware and related documentation including configuration details, license agreements, warranties, and maintenance records

• Coordinates the deployment of assets, ensuring proper configuration, installation, and integration into the existing information technology infrastructure

• Ensures assets are properly maintained, upgraded, and retired in accordance with organizational policies, industry best practices, and regulatory requirements

• Analyzes asset utilization and performance to identify opportunities for optimization

• Monitor depot and deploy vendor’s quality of service (shipments, returns and E-Waste)

• Assist with data analysis to project inventory needs and optimize procurement processes

• Track devices tagged as legal hold from identification through release phases

• Execute hardware reclamation processes (employees, contractors and providers)

• Conduct routine audits to validate inventory records and identify lost/stolen devices

• Reconcile and reclaim licenses to reduce expense

• Generate reports for KPIs, scorecards and dashboards for operational and compliance insights

• Liaise with various groups (facilities, recruiting, HR, onboarding, Service Desk, etc.)

• This role is hybrid and you must be willing to work in the Dallas or Chicago Office as needed.

Qualifications

• Prior experience working with customers, vendors, or support tools

• Excellent verbal and written communication skills (English)

• Ability to effectively manage multiple deliverables and priorities to meet deadlines

• Passion for being organized and detail oriented

• Understanding of asset management principles from procurement to end of life phases

• Strong data analysis and problem-solving skills

Preferred Qualifications

• 2+ years of applicable experience

• Experience with asset management and ticketing systems (e.g. Jira, ServiceNow)

• Certified Asset Management Professional (CAMP) preferred

• Familiarity with ITIL preferred, especially ITAM and request management processes

Education

• Bachelor's degree preferred or equivalent experience

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$21.10 - $44.99

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

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