IT Analyst - Field Operations

 

Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you’re ready to pursue your fullest potential, we want to get to know you!

 

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

 

Job Summary:
We are seeking a highly skilled and customer-oriented IT Analyst to join our Front Range Field Operations team. This is a critical position within a high-performing team, responsible for providing hands-on IT support to end users across various levels, including C-suite executives, Front Range retail locations, and Teams Meeting Rooms. If you are a proactive, solution-driven professional who thrives in a dynamic environment, we encourage you to apply.

 

Job Responsibilities

Do Right:

• Follow and ensure that all users are following IT-related company procedures, guidelines and policies.

• Perform tasks with integrity by always doing the right thing.

Serve Others:

• Provide expert-level, hands-on IT support to end users, including C-suite executives, ensuring that their technology requirements are addressed efficiently and effectively.

• Perform re-imaging and deployment of laptops and PCs for both onsite and remote users, including new hires.

• Offer advanced troubleshooting and resolution for software, hardware, and network-related issues at Front Range retail locations. Using the ticket management system to manage total work flow for support tickets in alignment with company metrics and Key Performance Indicators (KPI)

• Manage and support Teams Meeting Rooms, ensuring optimal functionality for meetings, video conferences, and virtual collaboration.

• Serve as a primary on-site IT contact for field operations, resolving technical issues in real time.

• Facilitate communication between various stakeholders to ensure timely and effective resolution of technical challenges.

Drive Value for the Company:

• Participate in cross-functional training, actively engaging with the Endpoint team to expand knowledge of technologies such as SSCM, MDM, and Citrix with a focus on continuous improvement

• Create and maintain comprehensive documentation and SOP’s.

• Configure, track, maintain and properly dispose of IT-approved technology, including workstations, point of sale systems, hand-held devices, peripherals, etc.

• Suggest and implement new ideas and tactics for improving user support and the guest experience.

• Mentor and share job knowledge/skills with co-workers

Be Inclusive:

• Foster a positive and professional rapport with all co-workers including high-level executives.

• Support and engage in the company’s diversity, equity and inclusion efforts.

Have Fun:

• Maintain a positive attitude with all aspects of the job.

• Enjoy the benefits of working for a ski company and have fun in a way that encourages coworkers to do the same. 

• Other duties and projects as assigned.

Do Good:

• Engage and support the community--contribute to its success. 

• Promote all company values.

Be Safe:

• Prioritize and ensure personal, co-worker and guest safety in all aspects of your work.