IS Support Serv Spec - Lead

Job Description:

Baptist Health is looking for an IS Support Serv Spec - Lead to join our team in Lexington, KY

Supervises and leads other members of the local IT support team, while operating as an escalation point and resource for other IT team members. Provides highly responsive second and third-tier support to end users within the hospital, physician practices, and other related healthcare facilities within the market. Support scope includes but is not limited to computer hardware and related equipment, general software and application installation and support, and some clinical application and hardware support. Analyzes user needs, documents solution requirements, and revises or develops processes or procedures as necessary. Coordinates with other Baptist Health IT infrastructure and application teams to deploy and support healthcare applications to ensure system availability and ultimately support patient care.

Support oversight includes users and equipment in the following locations: 
• Main hospital campus
• Associated clinical and support facilities in the surrounding market, often off of the main hospital campus, such as diagnostic centers, surgery centers, labs, etc.
• Baptist Health Medical Group physician practices and remote clinic locations
• Remote support for work-from-home Baptist employees within the market
• Collectively, this often includes a large geographical area within the counties surrounding the main hospital. Both remote and on-premise support may be in scope
 

Essential Duties:
• Supervise and lead other members of the local IT support team, while operating as an escalation point and technical resource.
• Research, address, and resolve technology issues for all hospital, physician practice, and other Baptist Health staff within the market, providing acceptable solutions within a timely manner.
• Proactive monitoring of and work within the internal ITSM platform for support incidents and documentation, asset tracking and management, technology change management, IT project management, as well as other technology solutions such as SharePoint, SCCM, etc.
• Represent the hospital market by participating in and potentially leading both local and system project initiatives as assigned by Director or Manager.
Assist the IT Director / Manager with planning, organizing, and overseeing market IT activities. May assist with recommendations and creation of the annual IT budget, and may assist in recruitment, selection, and training of new staff

Minimum Education, Experience, Training and Licensures Required

Bachelor’s degree with six years related experience, or three years direct experience

If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!

Baptist Health is an Equal Employment Opportunity employer.