IS Program Manager

The Program Manager, Third-Party Services is responsible for overseeing the planning, coordination, and successful delivery of programs and initiatives involving external vendors and service providers that support Children’s National Medical Center. This role ensures that third-party partners align with organizational priorities, regulatory requirements, and service level expectations while supporting operational and clinical excellence.

The Program Manager serves as the primary liaison between internal stakeholders and external partners, managing service delivery across multiple simultaneous vendors, coordinating cross-functional initiatives, and driving continuous improvement in vendor performance, governance, and collaboration. This role is accountable for ensuring no single vendor or inter-vendor gap becomes a constraint on clinical operations or platform go-live success.

Minimum Education
Bachelor's Degree Bachelor's degree in Information Technology, Computer Science, Business Management, or a related field. (Required)
Master's Degree Masters degree in Information Technology, Computer Science, Business Management, or a related field. Master's degree is a plus. (Preferred)

Minimum Work Experience
5 years Proven experience as a Program Manager or related role in the IT or Healthcare industry, with a successful track record of delivering complex programs. (Required)

Required Skills/Knowledge
Strong understanding of project and program management methodologies (Agile, Scrum, Waterfall, etc.) and tools (e.g., Jira, Microsoft Project, etc.).
Excellent leadership and interpersonal skills, with the ability to lead and inspire cross-functional teams.
Exceptional communication skills, both written and verbal, with the ability to present complex technical concepts to non-technical stakeholders.
Strong analytical and problem-solving capabilities, with a keen attention to detail.
Ability to manage multiple priorities in a fast-paced and dynamic environment.
Proven experience in risk management and mitigation strategies.
Experience with Healthcare IT project/program management is desirable.
Demonstrated ability to build successful working relationships with external vendors or out-sourced professional services providers.
Familiarity with Cerner Millennium, Epic, PeopleSoft/Fusion, and ServiceNow is desirable.

Required Licenses and Certifications
Project Management (PMP) (Preferred)

Functional Accountabilities
Job Duties
 

• Vendor & Partner Relationship Management

• Serve as the primary relationship manager for designated third-party vendors and service providers.
• Establish strong partnerships with vendors to ensure alignment with Children’s National’s mission, priorities, and service expectations.
• Facilitate regular service reviews, governance meetings, and strategic planning sessions with vendors and internal stakeholders.
• Monitor vendor performance against Service Level Agreements (SLAs), contracts, and key performance indicators.
• Manage interdependencies and accountability boundaries across multiple concurrent vendors to prevent service gaps, overlap, and finger-pointing during critical program periods.

• Program & Project Oversight

• Lead and coordinate complex programs involving third-party service providers across multiple departments.
• Develop program plans, timelines, milestones, and resource coordination across vendors and internal teams.
• Ensure effective communication and collaboration between IT, clinical, operational, and vendor teams.
• Identify and manage risks, dependencies, and issues that may impact program d