IS Operations

Determined, imaginative, curious—if these are some of the ways you describe yourself, we want to learn more about you!

At TC Energy, we are proud to connect the world to the energy it needs. Guided by our values of safety in every step, personal accountability, one team and active learning, we deliver the critical energy that North America and the world rely on while balancing reliability, affordability and sustainability.

The Opportunity

Reporting to the Manager of SCADA IT Operations, Information Services, the Infrastructure Specialist is an expert in administrating and running major infrastructure components for TC Energy’s mission critical IS systems.

As an experienced infrastructure specialist, the successful applicant will provide support and maintenance to ensure a properly stable and reliable 24/7/365 operation of infrastructure services that meet business desired service levels. Infrastructure components include, Intel Hardware, Operating Systems, Active Directory, Virtualization, and Storage. This role will be responsible for technology stability/upgrades, patch management, critical patch updates, system configuration, and security programs. Working closely with application teams, end users, IS security, project management, DBAs, and network operations staff will be required to provide a continuous uptime experience.

What you'll do

• Support ongoing safe, reliable and efficient operation of critical IS systems through maintenance, troubleshooting, root cause failure analysis, corrective action and administration of multiple infrastructures

• Install, configure, administer, and maintain compute and storage environments

• Proactively monitor and manage the environment for hardware failures, software failures, and performance problems

• Collaborate with internal operations staff across business units, IS, and third-party service providers when troubleshooting complex issues

• Develop and maintain system documentation, operating procedures and inventory

• Develop and maintain lifecycle plans and roadmaps

• Perform capacity monitoring and management

• Ensure compliance with regulatory requirements

• Participate in major infrastructure projects

• Provide assistance with Business Continuity planning and Data Center contingencies

• Ensure the security of TC Energy systems and respond promptly to security incidents

• Plan and coordinate major system upgrades

Minimum Qualifications

• Bachelor’s degree in Computer Science, Engineering or a technical diploma in a related discipline

• 4+ years server support experience

Preferred Qualifications

• 8+ years experience

• MCSE/MSITP

• Solid understanding and hands on experience supporting current and legacy Windows server operating systems including 2016, 2012, 2008, and 2003

• Proven ability to communicate and collaborate effectively with clients, support staff, vendors, and service providers

• Demonstrated ability to troubleshoot issues in complex mission critical environments

• Possess excellent organizational and planning skills and have the ability to manage competing priorities under tight deadlines

• Have a strong personal initiative, ability to deliver high-quality results, and desire for continuous improvement

• Demonstrated ability to work independently or as a team when necessary

• Coach and mentor other employees within the team

• Experience managing Active Directory

• Experience with converged and hyper converged technologies such as Cisco Flexpod and Nutanix

• Experience with virtualization technologies such as VMWare

• Experience with storage technologies such as NetApp

• Previous experience with mission critical systems

• Previous experience in the pipeline industry

• Previous experience with Cisco Unified Computing System (UCS) and/or Nutanix

• Scripting knowledge (PowerShell, VBScript etc.)

This position requires candidates to:

• This position will require the candidate to provide 24-hour support on a rotational on-call schedule

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