IS Applications Analyst, Athena IDX FRM MCA *Virtual*

Providence caregivers are not simply valued – they’re invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Are you ready to bring your technical expertise to life in a role that keeps healthcare moving forward? At this level, you’re not just solving problems—you’re shaping solutions! You’ll dive into moderately complex challenges, applying proven principles and innovative thinking to make systems smarter and processes smoother.

Providence supports 100% virtual work for residents located in the following States:

• Alaska
• Washington
• Oregon
• Montana
• California
• Texas
   

What You’ll Do:

• Design Smarter Systems: Analyze user needs and craft solutions that simplify and streamline moderately complex workflows
• Lead the Way: Coordinate project teams, mentor newer staff, and keep everyone aligned with clear direction and training
• Stay Ahead: Spot potential roadblocks early and pivot quickly to keep projects on track
• Make a Big Impact: Deliver professional, scalable solutions for a large, multi-facility healthcare organization that relies on your expertise
• Partner with Clients: Collaborate closely with clients to uncover data and information needs, providing insights on topics from simple to highly comple
• Maximize Application Value: Help customers get the most out of Athena IDX FRM MCA resources, creating clear, actionable documentation when needed
• Drive Business Success: Work with internal teams to design and support solutions that meet business goals—using your expertise and judgment to recommend the best path forward
• Champion Service Excellence: Build strong, positive relationships with patients, families, staff, and community partners to maximize productivity and trust
• Apply Technical Mastery: Use industry standards and advanced concepts to solve moderate to highly complex problems, while mentoring team members in tools and techniques
• Document & Define: Prepare and refine workflows and documentation in collaboration with stakeholders for clarity and consistency
• Lead & Support Projects: Take ownership of smaller initiatives and assist project leaders on larger efforts
• Analyze & Innovate: Synthesize data and knowledge to evaluate multiple solutions for complex challenges
• Maintain High Standards: Collaborate with peers to create, maintain, and continuously improve documentation standards
• Manage Risks & Issues: Identify, communicate, and escalate issues diplomatically, assisting in root cause analysis and troubleshooting
• Translate Needs into Action: Convert business requirements into system configurations and workflow validations
• Test & Validate: Build test plans, support testing and upgrades, and coordinate with key stakeholders
• Plan for Success: Organize downtime, change management, maintenance, and upgrades to ensure smooth operations
• Stay Flexible: Travel as needed and perform rotational on-call responsibilities
• Deliver Results: Set and achieve goals aligned with organizational mission, quality, budget, and customer expectations

Your Superpower? Collaboration.

You’ll forge strong relationships with internal teams, external vendors, and key stakeholders—representing Providence St. Joseph Health and Services with professionalism and energy. Working across departments, you’ll help bring cross-functional projects to life, ensuring Athena IDX FRM MCA initiatives hit the mark every time.

Required Qualifications:

• Bachelor's Degree in Computer Science, Business Management, Information Services -OR- a combination of equivalent education and experience 
• 4 or more years of industry related experience
   

Preferred Qualifications:

• 3 or more years of Healthcare IS experience 
• Application experience
• Within 90 days of hire: Epic Certification
• Certifications in software applications, technology infrastructure, or clinical specializations
• 4 or more years of AthenaIDX, EDM, Informatics experience
• Experience with Optum PSI / PPS / Easy Group
• Experience with Optum CES
• Deep understanding of Athena IDX FRM MCA or similar healthcare revenue cycle systems
• Ability to analyze user needs and design streamlined workflows
• Experience leading projects, mentoring staff, and keeping teams aligned
• Strong organizational and planning skills for managing timelines and deliverables
• Abilit