Internship - Customer Support Engineer - DUV

Introduction

ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.

Your Assignment

The Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region. This position will be based in Chandler, AZ.

• You will collaborate with customer support engineers to perform testing, analyze data, and support system maintenance

• Work in a team environment alongside local experienced engineers

• Specific tasks will be tailored to match the education / experience level of the intern as well as the interns learning objectives for the summer

• The goal of the internship is for you to learn about working in a corporate setting and to provide hands on experience solving real world problems in a team environment

• Interns will typically be required to document and present their findings as well as making an end of summer presentation to the group about what they achieved during their internship

Your Profile

• Must be pursuing a degree in Bachelor’s degree in an Engineering field
• Preferred Majors: Physics, Electrical Engineering, Electronics, Micro-electronics, Mechanical Engineering, Material Science Engineering, Chemical Engineering or IC manufacturing.
• We are seeking an individual with a strong background in an engineering field
• Ability to assemble electrical equipment necessary for the system
• Create reports for tests conducted and the result
• Coordinate the material needed for the projects
• Prepare the documentation for the progress of ongoing projects
• Basic experience with mechanical analytical techniques
• Improve equipment and machines to ensure efficiency and reliability
• Provide engineering support for troubleshooting
• Demonstrated ability to derive conclusions from analysis and make practical recommendations
• Strong technical writing, communication, and presentation skills
• Capability to interface with multidisciplinary groups including senior leadership
• High energy self-motivated team player with strong desire to learn
• Customer oriented and willing to work with high level problem solvers on a daily basis
• Possess strong leadership and ownership characteristics with commitment to achieve results on time

Skills

• Can observe and respond to people and situations and interact with others encountered in the course of work

• Can learn and apply new information or skills

• Must be able to read and interpret data, information, and documents

• Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism

• Ability to complete assignments with attention to detail and high degree of accuracy

• Proven ability to perform effectively in a demanding environment with changing workloads and deadlines

• Result driven-demonstrate ownership and accountability

• Identifies bottlenecks and drives improvements

• Work independently or as part of a team and follow through on assignments with minimal supervision

• Demonstrate open, clear, concise and professional communication

• Ability to establish and maintain cooperative working relationships with manager, co-workers and customer

• Work according to a strict set of procedures within the provided timelines

Other Information

• This position is located on-site in Chandler, Arizona.  It requires onsite presence to attend in-person work-related events, trainings and meetings and to further ensure teamwork, collaboration and innovation
• Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle and feel; stoop, kneel, crouch, twist, reach and stretch
• Occasionally required to move around the campus
• Occasio