Internet Technical Support Representative I-Class Starts July 27, 2026

Position: Internet Technical Support Representative I

Who we are:  

Since 1995, Mediacom Communications has become a coast-to-coast presence, operating in 22 states and employing a team of over 4,000 people, with a mission to bridge the digital divide between America’s major cities and smaller regions. The services we offer—faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service—are a direct result of our powerful culture of growth and innovation.   
  
As we continue to grow, so do our career opportunities. We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve. To achieve this, Mediacom Communications seeks talented professionals to partner with us in meeting these challenges and realizing what we can imagine. Take that next step toward your future and join our growing team!  

Position Overview: 

Take incoming calls in a call center environment, assisting internet and phone customers with technical service issues, including software configuration. Provide the best customer experience from the beginning to the end of each call. Build customer loyalty by using active listening and the provided troubleshooting call flows to resolve technical issues with cable, internet, home, and mobile phone services on the first call. The first six months will be on-site in the office as Mediacom provides the training for your new role. 

Position Schedule- Fully Hybrid at 6 months:

· Month 1-3: Training (onsite)

· Month 4-5: Live calls, ongoing training as needed (onsite)

· Month 6: Full hybrid schedule rotation (25% onsite, 75% work from home)

Company Benefits:

Along with that rewarding feeling, you’ll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs. You'll find all sorts of advantages to joining the Mediacom team, including:

• $1000 Sign-On Bonus!

• Company Provided Equipment

• Hybrid schedule! The first six months will be fully on-site while Mediacom provides training for your new role. After  successfully completing training, you’ll transition to a hybrid schedule—25% in-office and 75% remote—provided your  performance remains successful.

• Health, vision, and dental insurance!

• Paid vacation, holidays, and flex paid time off!

• 401K with generous company match!

• Pay increases through self-guided training!

• Monthly commission potential!

• Shift differential pay increase for evening shifts!

• Bi-weekly performance bonus opportunity!

• Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a  reimbursement of internet/cable services is provided!

• Education Enrichment up to $5,000 per year for qualified employees!

• Employee Wellness Program!

• Pain on-the-job training and opportunity to promote!

Position Responsibilities:

• Provide exceptional customer service and drive sales by naturally guiding customers toward the right solutions.

• Introduce services to both new and existing customers and confidently recommend upgrades that enhance value while maximizing every interaction.

• Adapt effectively to a fast-paced and continuously evolving work environment.

• Demonst