Internal Marketing Operations Specialist, Student Support Services

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
 

Grade: Professional 306

Pay Range: $60,300.00 - $90,500.00

Job Description

Essential Functions and Responsibilities:

• Partners with initiative leaders (business partners, project managers, business owners, etc.)  in the delivery of operational services, programs, and initiatives.
• In partnership with leadership, define short- and long-term process improvement strategies that are scalable and drive continuous improvement.
• Analyze current business operations, processes and systems and identify opportunities for improvement.
• Monitors key operational metrics, analyze data, and applies to influence improvement initiatives.
• Develops and establishes recommendations for functional and department standards and policies in partnership with leaders and stakeholders.
• Identifies and implements effective solutions that improve operations and align with functional and department objectives.
• Determines the best utilization of available resources and establish partnerships and efficiencies with functional operations across the department.
• Develops and leads communication and training plans for leaders and stakeholders impacted by process changes and business operation improvements.
• Researches and investigates new trends and technologies to meet current and future operational needs.
• Establishes audits and reports to ensure data accuracy and integrity.
• Performs other related duties as assigned. 

Knowledge, Skill and Abilities:

• Ability to plan, organize, coordinate, and lead projects and innovative in alignment with strategic goals and initiatives
• Strong analytical, problem-solving, and decision-making skills
• Effective communications skills both verbally and written
• Strong organization skills with a high attention to detail
• Ability to build consensus and motivate others
• Ability to create and track data related to project impact
• Demonstrated ability to support, coach and provide feedback to others.
• Effective listening skills and ability to adapt well and willingly in an environment of change.
• Ability to analyze business operations, processes, systems and identify process improvement opportunities.

Competencies: 

Organizational Impact: 

• Works to achieve operational targets within job areas impacting department, function, or office results.​ 
• Work is performed independently on moderately complex projects and assignments with some guidance required for direction and complex tasks. Sets objectives for oneself to meet the goals of projects or assignments.​ 

Problem Solving & Decision Making: 

• Responsible for employing adjustments or recommended enhancements to systems and processes to solve problems or improve the job area’s effectiveness while leveraging a systems-thinking approach.​ 
• Problems faced may require an understanding of a broader set of issues and job areas. 

Communication & Influence: 

• Collaborates with contacts typically within the job area to obtain or provide information requiring some explanation or interpretation. 

Leadership & Talent Management 

• May provide guidance and assistance to entry-level professionals and or support employees.​ 
• Demonstrates the WGU leadership princi