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GI
Internal Channel Account Manager
GigamonUnited States, United Statesfull_timeVerifiedPosted 7 Aug 2025
💰 $145,000/yr($115,000/yr – $145,000/yr)
About the role
At Gigamon, our purpose is to protect the hybrid networks and data of the largest, most complex organizations on the planet. Certified as a Great Place to Work, we offer a deep observability pipeline that efficiently delivers network-derived intelligence to cloud, security, and observability tools. This helps our customers to eliminate security blind spots, optimize network traffic, and dramatically reduce tool cost and complexity, enabling them to better secure and manage their hybrid cloud infrastructure. Gigamon has served more than 4,000 customers worldwide, including over 80 percent of Fortune 100 enterprises, 9 of the 10 largest mobile network providers, and hundreds of governments and educational organizations. At Gigamon, our purpose is to protect the hybrid networks and data of the largest, most complex organizations on the planet. Certified as a Great Place to Work, we offer a deep observability pipeline that efficiently delivers network-derived intelligence to cloud, security, and observability tools. This helps our customers to eliminate security blind spots, optimize network traffic, and dramatically reduce tool cost and complexity, enabling them to better secure and manage their hybrid cloud infrastructure. The Internal Channel Account Manager (ICAM) is responsible for providing Partner based support to the Channel Account Managers (CAMs), National Account Managers (NAMS), and Gigamon Sellers. What you’ll do:
- Be the expert on the deal registration processes/rules and answer questions for internal people and partners. Provide ongoing guidance and training for new and existing channel and sales personnel.
- Support Partners and answer questions around the partner portal, claiming spiffs, and other partner facing functions.
- Proactively track partner spiff eligibility and ensure they are alerted if spiffs are expiring.
- Complete New Account forms for Partner leads for accounts not in SFDC.
- Track and promote programs like the current Margin Enhancement Program with Partners.
- Work with CAMs and NAMs to ensure that partner certifications are up to date and partners are in compliance with the Catalyst Partner Program.
- Help with new partner onboarding.
- Prepares presentations, trackers, and reports.
- Completes required training and development objectives.
- Provide “go-to” backup support when CAMs and NAMs are out of office.
- Maternity Leave Coverage for Central Region:
- Responsible for the day-to-day relationship management of Focus Partners
- Drive deal registration and pipeline initiatives with the regional team, Field Marketer and partners using th 4 key levers. Execute marketing activities and MDF budget in coordination with Field Marketing Manager.
- Manage partner pipeline for New, Existing and HTL orders ensuring we have escalation paths with regional leadership on orders over $100K.
- Maintain productive, professional, relationships with key stakeholder personnel within Top Focus Partners. Foster multi-level relationships between partners and Gigamon regional teams.
- Communicate product launches and promotions; drive partner participation in events.
- Works closely with Distribution team to ensure efficient order processing.
- Five (5+) plus years working with the channel in high technology.
- Experience interfacing and collaborating with channel partners, sales people and channel people.
- Knowledge of networking, data center, security and/or cloud technologies a plus.
- Extremely organized with the ability to multi-task.
- Ability to work independently in a fast-paced environment; must be high energy, motivated and a self starter.
- Excellent presentation and communication skills.
- Ability to travel into the supported regions on occasion.
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