Jobs and Careers

Intern - Year Round (Employee Experience)

United Statesfull_timeVerifiedPosted 15 Apr 2025

About the role

To gain valuable insight into Navy Federal's business, technology, resources and procedures by providing support in focused areas, applying knowledge and education. Participate in a collaborative, team driven network and interact with multiple departments. Receive guidance and direction from team and management. Utilize and further develop technical and soft skills, business knowledge, analytical techniques and creative problem solving abilities. Provide professional execution of day to day tasks and special projects while working within established standards, policies and procedures. This is a year-round, Full or Part -Time, flexible internship based on school schedule.

*** A requirement of this position is you must be currently enrolled in college level courses or a degree-seeking program throughout the duration of the internship. Please upload your transcripts by adding them to the “Intern Proof of Enrollment” section of the application.

Team Overview:
The Employee Experience (EX) team is dedicated to creating exceptional experiences to improve employees' lives, enabling them to better serve our members. This team focuses on three specialized areas: User Experience guides projects from problem definition through solution development using methodologies such as Design Thinking; Process Improvement utilizes Lean Six Sigma practices to simplify and streamline processes that directly impact employees; and Employee Listening manages a robust program, including the Enterprise Employee Engagement Survey, to measure and understand the experiences of team members.

Provide support to assigned department; may work on small projects or portions of larger projects
Support business strategy and initiatives within the business unit and/or across the organization
Assist and collaborate with various levels of staff to accomplish tasks/assignments
Perform research and analysis; may include quantitative and/or qualitative analysis
Maintain professionalism in all interactions, placing employee experience as priority
Provide comprehensive day-to-day operational support
Provide support in functional areas of the credit union
Process and update data in automated systems; may generate and analyze reports
Perform other duties as assigned
Assists management or analysts with developing and recommending enhancements to improve operational processes and procedures
Assists in the development of user requirements; may test new/enhanced systems and assist in User Acceptance Testing by validating the definition of Done
Assists management and/or analysts in compiling, reviewing, and preparing data to be used in the analysis of operations, services, and products.
Prepares summaries, analyses, reports, charts, graphs, instructions, memoranda, and manuals/reference materials for benchmarking purposes or for inclusion in required and ad hoc reports
Reviews studies, reports, and surveys and provides summaries to department leadership
Performs directed research; identifies and gathers data; prepares standard reports for analysis
Know the key metrics to be measured and how to measure it

Must be pursuing a degree from an accredited college/university
Ability to exercise initiative and good judgment to make sound decisions
Ability to adapt to new technologies
Ability to provide exceptional customer service
Ability to work independently and in a team environment
Desired - Strong academic record as evidenced by a 3.0 or higher GPA
Desired - Communication with impact and be committed to self-development
Effective interpersonal, verbal, and written communication skills
Effective research, analytical, and problem solving skills
Effective skill maintaining accuracy with attention to detail and meeting deadlines
Effective word processing and spreadsheet software skills
Effective organizational, planning and time management skills
Must be pursing degree from an accredited college/university concentration in business or related field

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.