Intern - IT Administrative Support

Our mission is to provide compassionate consulting services to local, state, federal and industry clients, active in disaster response, recovery, and preparedness. We will be on time, on target, and on budget with the services aligned to the evolving threats and hazards facing our nation.

The IT Administrative Support Intern will assist ACDC's Business Office IT and Administrative teams in various tasks related to computer hardware and software inventory management, onboarding/offboarding support, ordering and shipping coordination, Tier 1 help desk support, conference supply coordination, and general administrative and project support. Interns will gain exposure to these areas while contributing to the efficiency and effectiveness of the organization's operations. Each Intern will have a specific work portfolio based on their skill sets and desired expertise.

The position will be guided by ACDC’s Corporate Values Platform in all activities.

Position Summary:

• Job Title: Intern - IT Administrative Support
• Full Time or Part Time: Determined upon hire.
• Temporary/Seasonal/Regular: Temporary
• Compensation: $18/hour
• Travel/Location: Remote
• Benefits Summary: This temporary position is not benefits eligible except where required by law.

Tasks, Duties, and Responsibilities

Reasonable accommodation will be made to enable individuals with disabilities to perform the following essential functions.

• Maintain accurate and up-to-date records of all hardware and software assets within the organization.
• Conduct regular audits to ensure inventory accuracy and compliance.
• Assist in the setup and provisioning of IT equipment for new employees.
• Support the offboarding process by retrieving company assets and ensuring all access is properly revoked.
• Coordinate the procurement of IT hardware, software, and supplies.
• Manage the logistics of shipping and receiving IT equipment, ensuring timely and accurate delivery.
• Serve as the first point of contact for IT-related issues within the organization and troubleshoot basic technical problems.
• Ensure all necessary IT equipment and supplies are available and set up for company conferences and meetings.
• Provide on-site support as needed to address any technical issues during events.
• Assist the IT team with administrative tasks, documentation, reporting, and participating in team meetings.
• Interns will be given the opportunity for shadowing experiences and exposure to various divisions and projects as available.
• In limited circumstances, Interns may be asked to assist in matters related to research and development, project management/administration, or other corporate operations.
• Perform other duties as assigned.

Knowledge, Skills, and Abilities

• Basic understanding of computer hardware, software, and network systems.
• Strong problem-solving skills and ability to troubleshoot basic technical issues.
• Ability to work independently and as part of a team.
• Ability to effectively communicate both verbally and written.
• Ability to maintain confidentiality with sensitive customers and internal information.
• Capable of multi-tasking when necessary.
• Excellent critical thinking, strategic planning, and problem-solving skills.
• Highly organized and detail oriented.
• Strong time management skills.
• Strong desire to help people.
• Ability to remain flexible and adapt quickly to changes in roles and projects.

Requirements

Experience and Education Required

• Currently enrolled or recently graduated from an Information Technology, Computer Science, program at an accredited university, college, or other educational facility.
• 0-2+ years’ beginner level knowledge/experience in IT/computer science principles.
• 0-2+ year’s customer service experience.
• Proficient in Microsoft Office 365, particularly Excel.

Experience and Education Preferred

• Current GPA of 3.0 or higher.
• 1 year of previous IT or administrative support related internship, volunteering, or work experience.

Supervisory Responsibilities

The Internship position has no direct supervisory responsibility.

Expected Hours of Work

Schedule may vary and require work on evenings and weekends and dependability and punctuality are paramount.

Physical Demands

• Sitting or standing for hours at a time.
• Ability to work at a computer for prolonged periods of time if needed.

Work Environment

• The internship is consid