Intern, CRM & Personalization Strategy

Job ID: 239958
Location Name: FSC REMOTE SF/NY/DC -173(USA_0173)
Address: FSC, Remote, CA 94105, United States (US)
Job Type: Full Time
Position Type: Intern/Trainee
Job Function: Marketing
Remote Eligible: Yes

 

Company Overview:

 

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves.  We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us.  We are united by a common goal - to reimagine the future of beauty.

 

The Opportunity:

YOUR ROLE AT SEPHORA...

As the Intern, CRM & Personalization Strategy you will be data-driven and client-focused, dedicated to supporting key client-led initiatives including CRM programs, client journeys, and audience strategy. Reporting to the Manager, CRM & Personalization Strategy, you will support opportunities to acquire, engage, and retain Sephora clients throughout their lifecycle. Over the course of the program, you will learn the basic responsibility of the job by supporting the day-to-day work of the team. Meanwhile, you will have the opportunity to work on a milestone project where you will be exposed to a broad array of client data and market research and drive business recommendations.

 

WHAT YOU WILL ACCOMPLISH:

• Identify areas of opportunity for CRM programs and client journey building across multiple channels by synthesizing market research and client analytics
• Partner with Analytics teams to generate insights and measure success against KPIs to drive engagement, retention and personalization across key programs
• Partner with Analytics to create processes to track and monitor performance of key audience segments across lifecycle and channel
• Provide day-to-day support to the CRM and Personalization Strategy team across a variety of workstreams, including CRM Program and Journey management, audience strategy, and other ad-hoc projects
• Collaborate with other internal teams to compile insights and highlight opportunities across key audience segments
• Assist with additional communications needs to support marketing campaigns and project management
• Demonstrate our Sephora values: Passion, Innovation, Expertise, Balance, Respect, Teamwork, and Initiative.

 

QUALIFICATIONS & EXPERIENCE:

• Analytical, able to structure and synthesize data from disparate sources to drive to provide recommendations for client strategy
• Flexible and adaptive, enjoys an ever-changing, dynamic work environment
• Comfortable with ambiguity
• Employ a strategic approach to process and content, with superb attention to detail
• Excellent written, verbal and interpersonal skills – able to articulate client-centric recommendations and influence decisions based on data and insights
• Passion for the client experience

 

The target hourly pay for this position is $23.00 - $23.00 per hour. The actual hourly pay offered depends on a variety of factors, which may include, as applicable, the individual applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job.  

 

While at Sephora, you’ll enjoy… 

 

• The people. You will be surrounded by some of the most talented leaders and teams – people you can be proud to work with.  
• The learning. We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans.
• The culture. As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000+ stores, are united by a common goal - to reimagine the future of beauty.

 

You can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora. 

 

Sephora is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is comm