Intermediate Specialist, Academic Administration

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Posting Reason:

Temporary replacement of a regular position

Job Type:

Employee

Anticipated Duration in Months (for contracts and temporary assignments):

12

Job Family:

Academic Administration

# of Open Positions:

1

Faculty/Service - Department:

Student Affairs, Registrar, Operations, Registrations and Systems

Campus:

Main Campus

Union Affiliation:

SSUO

Date Posted (YYYY/MM/DD):

2026/07/16

Applications must be received BEFORE (YYYY/MM/DD):

2026/08/30

Hours per week:

35

Salary Grade:

SSUO Grade 10

Salary Range:

$85,040.00 - $107,421.00

About Student Affairs:

Student Affairs is at the very heart of the student experience at the University of Ottawa. We recruit the very best future students, support them throughout their university years and leave them well-prepared for fulfilling careers and future studies. Our team of more than 600 dedicated staff provides the services that keep students happy, well and thriving as they pursue their ambitions. We help them apply and enrol for courses, we oversee 11 residences and an award-winning Dining Hall, we organize fun events, we provide extensive recreation program opportunities and varsity sports activities, we run an innovative career development and experiential learning program and much more!

 There’s nothing more rewarding than helping future generations reach their full potential at a world-class university. With our wide variety of career opportunities and professional development pathways, we’re sure that you’ll enjoy the experience as much as our students do.

Position Purpose:

Works closely with clients and various levels of management to provide expert business guidance and support in implementation of application solutions, including but not limited to the Student Information System (SIS), while managing critical academic processes related to SIS and other integrated systems.
 

Acts as the point of escalation for complex issues that cannot be resolved at the initial stages, providing in depth analysis and resolution for critical system challenges.

In this role, your responsibilities will include:

• Operational Services: Collaborates within a team to ensure the delivery of essential academic support services and acts as an expert to resolve complex support requests from clients across the university. Implements operational processes and prioritizes services requests to provide quality client services according to established operational and customer services norms. Monitors quality and integrity of data, to ensure critical operational processes and systems are functioning normally. Intervenes quickly to correct data or system configurations issues.

• Technical Support and Consulting: Provides advanced technical expertise for resolving complex system issues that cannot be addressed by the second line of support.  This role involves in-depth analysis, root cause identification, and the development of long-term solutions to prevent recurring problems.  It collaborates with system developers to implement advance configurations and enhancements, ensuring optimal system performance and data integrity.

• Business Analysis: Proactively engages in evaluating clients' business and complex operational requirements, identifying both explicit and implicit needs. Investigates opportunities for improving existing procedures and developing new solutions when necessary. Writes detailed business cases and works closely with IT teams, managers, and other stakeholders to validate and refine proposed solutions, ensuring they align with business needs and minimize potential obstacles.

• Process Analysis and Design: Leads process re-design initiatives to optimize and standardize configurations across information systems for complex business processes. This involves analyzing intricate business structures, rules, academic regulations, and policies, as well as evaluating advanced operational requirements to recommend strategic process enhancements and maximize the use of available tools to deliver significant business value.

• Impact Assessment: Anticipates potential risks and issues in business plans and req