Integration Support Engineer (APAC)

Stream is looking to expand the Integration Support department in the Asian continent. This is a full-time position remote from the IST timezone.

What you will be doing

In this position, you’ll enjoy learning about our Chat and Feeds APIs and the code behind them, as well as helping our customers make the most out of our products and services.

This position offers excellent growth potential, and the opportunity to take ownership of a role in an exciting marketplace.

Primary Responsibilities

• Provide technical support to Stream customers.

• Assist the sales team as a technical resource.

• Be the first point of contact for our Enterprise customers in our elevated support channels.

Secondary Responsibilities

• Continue building our community support platform by assisting and writing short technical articles on best practices.

• Work on improvements and optimizations to our documentation.

• Seek feedback from customers to determine key growth areas.

• Assist the development team in managing new feature requests and bug reports.

Who you are

The ideal candidate for this position is predisposed to enjoy helping people with their challenges and enjoys multi-tasking. You’ll work directly with sales teams, customers, and marketing as a technical reference and often be our customers' first point of contact. You’ll enjoy seeking out answers but also know it’s best to seek help from more experienced developers.

Requirements

• You are competent in reading and writing code in one or more of the following languages: Python, JavaScript, Java, Kotlin, Ruby, and Swift.

• You are competent in reading and writing code in one or more of the following Frameworks: React, React-Native, Angular, Flutter, Compose, and SwiftUI.

• You’ll use your technical knowledge of APIs to learn the Stream products and services.

• You will use your technical communication skills to help our customers understand problems and point them in the right direction.

• Being organized and motivated is key to this role. You’ll be expected to manage your own time effectively to contribute to projects and initiatives in various departments.

• As our customer communication and internal correspondence are in English, you’ll be required to be fluent in English and have excellent written language skills.

Bonus Point if…

• You have experience working on a codebase at a professional level.

• You have experience in a technical customer support role.

Why join Stream?

• History of success. From Amsterdam to Boulder and Techstars in-between, Stream has raised over $58.25M to build the best Chat Messaging & Activity Feed infrastructure available, with best-in-class support.
• Freedom and endless growth opportunities. As a rapidly growing startup (since 2020 we have gone from 30 to 150 employees), Stream gives you unique personal and professional growth opportunities. The opportunity of true ownership and accountability has a massive impact on your career. These are the things you can rarely experience in huge corporations.
• Be on the front line of progress and innovation. While working with cutting-edge technology, we are passionate about tackling difficult tech problems at scale and creating reusable components for them, empowering engineering teams to ship apps faster, more securely, and with a better user experience.
• They believe in us: Stream is backed by leading VC companies (Felicis Ventures, GGV Capital, 01.Advisors, Techstars, Arthur Ventures), including backers like Dick Costolo (01 Advisors, ex-CEO of Twitter), Olivier Pomel (CEO of Datadog), Tom Preston-Werner (Co-Founder of GitHub), Nicolas Dessaigne (Co-Founder of Algolia), Johnny Boufarhat (Founder and CEO of Hopin).

What we have to offer you

Stream employees enjoy some of the best benefits in the industry:

• A team of exceptional engineers 
• Legal employment in your country of residence
• A combination of 36 days per year in PTO and public holidays
• Company equity
• Remote work
• Fitness stipend
• A Macbook Pro provided
• A Learning and Development budget
• The possibility to visit our offices in Boulder, CO and Amsterdam, NL

Our culture

Stream has a casual social culture, our team is diverse and we all have different backgrounds. Now, Stream is a team of over 140+ peers from over 35 countries across the globe.

We value transparency, aim for excellence, and