Integration Service Delivery Manager

General information

Requisition # R64987 Locations USA-VA-Herndon Posting Date 12/30/2025 Security Clearance Required Top Secret Remote Type Hybrid Time Type Full time

Description & Requirements

Elevate your career with MANTECH International Corporation! Join a dynamic team dedicated to national security through cutting-edge technology. Since 1968, MANTECH has led in delivering advanced solutions to government intelligence, the Department of Defense, and Federal Civilian sectors. Dive into innovation in Digital Transformation, Cybersecurity, IT, Data Analytics and Software Development. Your journey to impactful work and rapid growth starts now—be extraordinary at MANTECH!

***This is for a future opportunity***

MANTECH seeks a motivated, career and customer-oriented Integration Service Delivery Manager (ISDM) to join our team in Herndon, VA. 

This is a hybrid position. This role acts as the unified operational leader responsible for the 24x7x365 delivery of IT services across enterprise. The ISDM is responsible for the "pulse" of the IT environment, managing the full lifecycle of service delivery from the initial user interaction (Service Desk/Tier I) through proactive monitoring and operational resolution (EOC/Tier II). This leader will ensure Total Ticket Ownership (TTO) across all tiers, manage critical incident response, and oversee the availability of servers, networks, and automated monitoring tools (e.g., Splunk, SolarWinds). The ISDM ensures that the operational environment meets strict Service Level Agreements (SLAs) while driving the adoption of self-service (Tier 0) and automated resolution capabilities.

Responsibilities include but are not limited to:

• Manage and integrate the daily operations of the Service Center, EOC, Infrastructure Operations, and Network Operations teams to ensure seamless service delivery. 
• Oversee the Service Desk and Desktop Support functions, ensuring efficient processing of incidents and service requests with a focus on Total Ticket Ownership (TTO) from generation to closure. 
• Manage the 24x7x365 Enterprise Operations Center, utilizing enterprise monitoring tools (e.g., Oracle Enterprise Manager, Splunk, SolarWinds) to proactively identify and resolve issues before they impact end-users. 
• Ensure the operational availability and maintenance of global server, storage, and network infrastructure, including domestic data centers and overseas posts. 
• Manage the "Tier II" and "Tier III" support for Oracle (11g or higher) and Microsoft SQL Server (2008 or higher) databases, as well as legacy and modernized web-based applications. Ensure all systems meet defined service levels and availability thresholds. 
• Reduce operational downtime for critical maintenance by accelerating the deployment of approved changes, fixes, and updates to the production environment. 
• Proactively monitor, tune, and optimize database performance (indexing, query optimization) and application responsiveness to enhance the overall user experience.