Intake Coordinator (Bilingual)

Description

 Our Early Intervention Program has expanded to serve children and families in the Greater Lowell area to include eight additional communities.We serve children and families in Andover, North Andover, Lawrence, and Methuen as well as Billerica, Chelmsford, Dracut, Dunstable, Lowell, Tewksbury, Tyngsboro, and Westford.

For more than 50 years, Partners in Child Development, a non-profit, human service organization, has been dedicated to nurturing the growth and potential of every child. We are passionate and committed to helping children and their families with programs focused on a child’s development and well-being through Early Intervention services, early childhood education and special education including therapeutic programs for children with complex medical needs.

As a leader in Early Intervention services, our program has earned a reputation as an invaluable resource for parents, caregivers and children offering therapeutic services that dramatically improve outcomes for children ages 0-3 who have or are at risk for developmental delays.  

The Job

  

Reporting to the Office Manager, the Intake Coordinator is responsible for receiving initial referral calls from families for Early Intervention services in the greater Lowell catchment and is the first point of contact for new families. The Intake Coordinator collects personal information, medical histories, and insurance details, entering all the data into the client database (EICS) with a high level of accuracy. The Intake Coordinator will address any inquiries or concerns from families related to their child(ren)’s evaluation for services. This position is responsible for the scheduling and completing the entire intake process for new family referrals, working closely with the clinical Intake Lead and Evaluation Teams. 

To apply, please visit our careers page at: https://mypcd.org/careers.

PCD is proud to offer a supportive team environment with ongoing support and mentoring, as well as a great benefits package including:

• Family Friendly, Flexible Schedules
• Up to 4 weeks of vacation with 1 week of sick time and 13 paid holidays
• Medical: Numerous medical plan choices. Generous company contribution
• Dental: Company paid premiums for employee coverage
• Vision: Annual exam, allowance toward contacts & glasses
• Mileage Reimbursement & Company-provided cell phones
• Registered Dietitian Services
• Life &  Disability Insurances: Company paid
• Comprehensive  Employee Assistance Program including:
  • Child & Elder Care & Work Life solution location services
  • Legal guidance for major life events
  • Identity Theft support services
  • Retirement & Financial planning
• 403(b) Retirement Plan
• Flexible Spending Accounts
• Ongoing Employee Recognition Programs
• Generous Employee Referral bonuses
• Mentoring, professional development & training opportunities
• Student Loans: As an employee, you may be eligible for student loan forgiveness

Requirements

• High school diploma or equivalent is required. An associate degree preferred. 
• A minimum of 2 years of experience working in an administrative role, preferably in a medical or clinical setting with patient scheduling experience and excellent data entry skills, organization, and attention to detail.
• Bilingual communication skills with fluency in English and Spanish required.
• Strong understanding of office procedures including filing, telephone etiquette, and office equipment with a proficiency in Microsoft Suite, particularly Word, Outlook 365, and Excel required.
• Ability to multi-task, problem-solving and make decisions with minimal oversight and ability to take initiative, work both independently and collaboratively as part of a team. 
• Excellent interpersonal, written, and verbal communication skills.
• Exhibits a professional, flexible, and positive demeanor displaying an excellence in customer service to families, staff, and management.
• History of good attendance and reliability.
• Ability to maintain a high level of confidentiality of patient information in relation to HIPPA any other relevant regulations.
• Successful criminal background screening, including check with the Commonwealth of MA Department of Criminal Justice Information Services criminal database.