Insurance Authorization Specialist - Urological Services

Description

Urological Services

Full Time; M-F

No nights, weekends, or holidays!

We offer competitive pay as well as PTO, Holiday pay, and comprehensive benefits package! 

The Insurance Authorization Specialist handles all aspects of securing insurance authorizations for Urology services and procedures. This position will complete verification and prior authorizations of services, evaluate portion to be paid by the customer, and perform other insurance related assignments as directed.  

ESSENTIAL JOB FUNCTION/COMPETENCIES 

Responsibilities include but are not limited to:

• Submits requests for insurance eligibility and prior authorizations for all required insurances based upon plan or insurance contract for all upcoming appointments at designated intervals.
• Answer incoming phone calls and direct to the appropriate department or assist patients/calls as needed. 
• Train as back up to the Cashier position, collecting co-pays, and posting charges from billing encounter forms. 
• Scan referral forms into the EHR system.
• Allscripts PM knowledge preferred
• Secures a referral or order from the physician, if necessary.
• Documents information in Practice Management (PM) system to include policy and group number, patient demographics, copays/deductibles, and coinsurance.
• Maintains and updates internal listing of insurance carriers that require authorization
• Obtains information about patient insurance coverage, benefits, and eligibility.
• Verifies medical necessity in accordance with Centers for Medicare & Medicaid Services (CMS) standards and communicate relevant coverage/eligibility.
• Identifies patients who may need Medicare Advance Beneficiary Notices of Noncoverage (ABNs).
• Assists Business Office team with obtaining retro-authorizations.
• Follows appropriate escalation procedures related to authorizations not obtained and contacts stakeholders when there is a threat to payment.
• Performs other position related duties as assigned.

KNOWLEDGE | SKILLS | ABILITIES

• Demonstrates understanding of business and how actions contribute to company performance.
• Demonstrates excellent customer service skills.
• Comprehensive understanding of insurance verification, contract benefits and medical terminology.
• Ability to follow policies and procedures and enter data into various electronic systems while maintaining the integrity and accuracy of the data.
• Professional verbal and written communication skills.
• Working knowledge of government and private payer billing regulations.
• Knowledge of EHR (Electronic Health Record), practice management software systems and Microsoft Office products.
• Ability to handle multiple tasks while meeting departmental deadlines.
• Ability to utilize multiple modes of communication (e.g., phone, fax, patient portal, e-mail, physician portal, mail, etc.) in a professional, accurate, efficient, and courteous manner.
• Knowledge of medical terminology, healthcare coding systems, and clinics functions.
• Excellent organizational skills and attention to detail.
• Customer-oriented with ability to remain calm in difficult situations.
• Delivers exceptional patient service throughout all interactions.
• Strong analytical and problem-solving skills.
• Skill in using computer programs and applications including Microsoft Office.
• Ability to build relationships with patients and display empathy and compassion to patients.
• Ability to work independently and manage deadlines.
• Complies with HIPAA regulations for patient confidentiality.
• Complies with all health and safety policies of the organization.
• Knowledge of governmental regulations and compliance requirements.
• Knowledge of Medicare, Medicaid, managed care, and other third-party payer’s guidelines.

EDUCATION REQUIREMENTS

High School Diploma or equivalent required.

EXPERIENCE REQUIREMENTS

2+ years' experience working medical authorizations

Comprehensive understanding of insurance verification, contract benefits, and medical terminology.